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Business account inconsistent speeds

New Member

Business account inconsistent speeds

I had a business account installed on 11/16 and have had multiple repair tickets, this service has not worked correctly from the get go. The newest ticket is 45649527. I have the 10 mb download and 1 mb upload account. I work from home, trying to work with under 2000 kbps and under 400 kbps upload most of the time. I am on my fourth tech coming out with repointing, new radios, new modems and nothing seems to fix this problem. This last tech call the rep said definitely noise in the cable, the tech comes out changes the radio, says sorry I gave your replacement modem to the customer before you, doesn't change the cable, and leaves my ticket open.

 I purchased this satellite contract to replace exede satellite service and now I am thinking what a big mistake. I have not been able to cancel exede, which runs much better because Hughesnet doesn't work even worse.  My only recourse is to pay $800 to cancel something that does not work correctly since day 1. I am sorry for your trouble doesn't put food on my table and allow me to work. There is supposed to be a 30 day right to cancel, I have been with tech support issues since the get go, so as far as I am concerned, the 30 days should only start when the system is fixed and running correctly. What am I to do?

73 REPLIES 73
New Member

Re: Business account inconsistent speeds

01/13/2015 21:56:51
1417
112
01/13/2015 21:38:10
950
69
01/13/2015 21:27:09
2661
48
01/13/2015 21:25:59
976
21
01/13/2015 21:21:41
1085
41
01/13/2015 21:20:04
1030
88
01/13/2015 21:18:11
1150
50
01/13/2015 21:16:45
798
131
01/13/2015 21:13:44
1105
275
01/13/2015 21:11:53
1181
49
01/13/2015 21:10:28
1202
49
New Member

Re: Business account inconsistent speeds

here are my speedtest from hughesnet's speed test site.
Associate Professor

Re: Business account inconsistent speeds

When you run your tests, are you running them with the computer directly connected to the modem, or do you have a router between the two?  If possible, please make sure you have the computer directly connected, and run three sets of five speed tests, one set in the morning, another set in the middle of the day, and another set in the late evening.
New Member

Re: Business account inconsistent speeds

yes my computer is directly connected to the modem with no router. I have run literally so many speed tests and the techs that come out run so many that it eats up my data. you can check them since November and see the history. When the tech comes out and changes something, everything runs good, but it never lasts!


New Member

Re: Business account inconsistent speeds

I have also run them in sets of 5 regular and 5 safe mode. or on different pc. still stinks


New Member

Re: Business account inconsistent speeds

scott check the times  all in the same hour  check
Moderator

Re: Business account inconsistent speeds

Hi Donna,

We're sorry to hear about your experience thus far. We've forwarded your complaint to our business department. Unfortunately there is not very much we can do from our side, but we are able to see your most recent speed tests.

I am curious to see if you have had a technician out today? Only because your speeds seem to have improved greatly
Date/Time    Down(kbps)    Up(kbps)

01/14/2015 15:14:08    17712    896
01/14/2015 15:05:01    17494    588
01/14/2015 14:48:29    18224    567
01/14/2015 14:47:34    19423    832
01/14/2015 14:46:54    17300    558
01/14/2015 14:46:08    16549    781
01/14/2015 14:45:26    12047    910
01/14/2015 14:21:23    14027    874
01/14/2015 14:20:30    14928    899
01/14/2015 14:19:47    12765    526
01/14/2015 14:18:57    13551    822
01/14/2015 14:18:17    13831    682
01/14/2015 14:17:30    6621    179
01/14/2015 14:05:13    8533    535
01/14/2015 14:04:16    8696    574
01/14/2015 14:03:20    7657    714

Please let us know if you continue to experience any significant slow downs. In the mean time, our business group is looking into your case.

Thanks,
Amanda
New Member

Re: Business account inconsistent speeds

HI Amanda, I did have a tech out today and yesterday and the speeds are really good right now. Tonite will be the real test. They were good yesterday and if you look at last nite they dropped to so low I couldn't work at all. My issue is very spiratic and there seems to be no end in sight, with less than two months into my contract to replace my Exede Satelitte, I am afraid I made a huge mistake. If you look at last weekend, that is how the weekend went both Saturday and Sunday and I had a tech out last week too. I am very discouraged and sick of wasting my working hours on Hughesnet problems.
Associate Professor

Re: Business account inconsistent speeds