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Business account inconsistent speeds

New Member

Re: Business account inconsistent speeds

He was adjusting the satellite
Assistant Professor

Re: Business account inconsistent speeds

Somebody stopped their torrent. Smiley Happy
Moderator

Re: Business account inconsistent speeds

Hi Donna,

I just spoke with a representative from our business group. They will be monitoring your system and contacting you daily to ensure all your issues are resolved. If you have any further issues, the best course is to refer to your contacts in the business support line. If for some reason you still are not satisfied with the assistance there, we'll take it up higher.

Thank you,
Amanda
New Member

Re: Business account inconsistent speeds

what does that mean? torrent?


New Member

Re: Business account inconsistent speeds

Hi Amanda, it is my understanding that the business and residential services are on the same satellite system, so it looks like we all share the same issue from what I can see on this board.
New Member

Re: Business account inconsistent speeds

donna they will get right for you , be a little patient,  you already singled out  and believe you, me you will be satisfied , again i know it sounds like a broken record  but after each session , check you e-mail and take a few mins. to answer the survey  ,good or bad , it does help the community as a whole and i am still leaning ,
Moderator

Re: Business account inconsistent speeds

Donna,

You are correct that they are on the same satellite, however transportation and software coding is a bit different and requires another side of our support groups. I am happy to mediate between the two, but managing and retrieving diagnostics are supported by another team with a different system. However, we'll do what ever we can to make sure you receive the best support from them.

Thanks,
Amanda
New Member

Re: Business account inconsistent speeds

Not sure which survey you are speaking about, I don't think I have gotten any requests. I was always told to click on I just want to check download and upload speeds, maybe that is why I have never rec'd any survey. I chose downloads are slow this time.

Anyhow here we SLOW down again tonite.  Here are the results from the early evening tests. I included the one from 3:15 this afternoon to show the comparison, then 5:30 then almost 8 pm.


01/14/2015 19:56:17     3580     374

01/14/2015 19:54:26     1242     346

01/14/2015 19:52:40     1365      47

01/14/2015 19:51:26     4092    291

01/14/2015 19:47:12     2217      58

01/14/2015 17:44:16     5311    441

01/14/2015 17:41:01     2778    409

01/14/2015 17:39:45     6738    442

01/14/2015 17:38:25     2570    589

01/14/2015 17:37:20     3909    493

01/14/2015 17:36:10     5963    579

01/14/2015 15:14:08    17712   896

New Member

Re: Business account inconsistent speeds

donna   no fear  their  businiess account specialist are supose to be monitoring your signal all
New Member

Re: Business account inconsistent speeds

but need you champion  and really look at these numbers