We will need the URL to your My Results page from Testmy.net. Also, be sure to follow the instructions here:
Is this you?
If so, your speed is adequate, and it further gives credence to the cause of your Amazon Prime issues being congestion. Your upload speed is a little low, but it's not likely that this is the problem.
I'm not sure what could be causing the phone connection issues. Do your other devices stay connected?
Edit: For reference, if you're asked by a HughesNet rep to run some speed tests for official troubleshooting purposes, please be sure to follow the speed testing instructions and use a LAN cable connected device and disable the WiFi in the HT2000W modem. How to disable the WiFi is included in the instructions.
Your download speeds look excellent. Your uploads are pretty rotten, though. A HN rep may need to check your system remotely.
ok..should i just call them?
i had called them when this all started and they said everything looked fine lol!
If you're in a rush, then you should call them. I would wait until a HN rep replies to you here, though.
It's odd that your upload speeds are so low, but I don't know how or if that affects streaming.
Thank you for working with the community so far, this info has been helpful. I've run diagnostics on your site and everything is working well; 30+ Mbps download and nearly 2 Mbps upload.
Plus all 7 devices on your network currently have a good connection. Please keep in mind that while you're getting over 30 Mbps down right now, that is shared among all connected devices.
If you were to disconnect all devices except for the one you regularly use to stream Amazon, do you notice any difference in streaming performance?
Also, do you have a 3rd party router or mesh router on the network?
Looking forward to hearing back.
Your cooperation, patience, and understanding are much appreciated.