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Can no longer stream Amazon Prime through Fire stick

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Distinguished Professor III

Re: Can no longer stream Amazon Prime through Fure stick

We will need the URL to your My Results page from Testmy.net.  Also, be sure to follow the instructions here:

 https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607

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Distinguished Professor IV

Re: Can no longer stream Amazon Prime through Fure stick

@GailWasiskiMile 

 

Is this you?  

 

https://testmy.net/quickstats/GMiles

 

If so, your speed is adequate, and it further gives credence to the cause of your Amazon Prime issues being congestion.  Your upload speed is a little low, but it's not likely that this is the problem.  

 

I'm not sure what could be causing the phone connection issues.  Do your other devices stay connected?

 

Edit:  For reference, if you're asked by a HughesNet rep to run some speed tests for official troubleshooting purposes, please be sure to follow the speed testing instructions and use a LAN cable connected device and disable the WiFi in the HT2000W modem.  How to disable the WiFi is included in the instructions.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Sophomore

Re: Can no longer stream Amazon Prime through Fure stick

Thanks. I was doing these from my phone.
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Sophomore

Re: Can no longer stream Amazon Prime through Fure stick

Yes..that is my url
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Sophomore

Re: Can no longer stream Amazon Prime through Fure stick

Thanks. I did these tests from my phone. Will do from my desktop tomorrow.
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Sophomore

Re: Can no longer stream Amazon Prime through Fure stick

here are my results on my desktop with lan line and wifi disabled

 

https://testmy.net/quickstats/GMiles

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Distinguished Professor III

Re: Can no longer stream Amazon Prime through Fure stick

Your download speeds look excellent. Your uploads are pretty rotten, though.  A HN rep may need to check your system remotely. 

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Sophomore

Re: Can no longer stream Amazon Prime through Fure stick

ok..should i just call them?

i had called them when this all started and they said everything looked fine lol!

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Distinguished Professor III

Re: Can no longer stream Amazon Prime through Fure stick

If you're in a rush, then you should call them.  I would wait until a HN rep replies to you here, though. 

 

It's odd that your upload speeds are so low, but I don't know how or if that affects streaming. 

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Moderator
Moderator

Re: Can no longer stream Amazon Prime through Fure stick

Hi GailWasiskiMile,

 

Thank you for working with the community so far, this info has been helpful. I've run diagnostics on your site and everything is working well; 30+ Mbps download and nearly 2 Mbps upload.

 

Plus all 7 devices on your network currently have a good connection. Please keep in mind that while you're getting over 30 Mbps down right now, that is shared among all connected devices.

 

If you were to disconnect all devices except for the one you regularly use to stream Amazon, do you notice any difference in streaming performance? 

 

Also, do you have a 3rd party router or mesh router on the network?

 

Looking forward to hearing back.

 

  Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

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