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Can no longer stream Amazon Prime through Fire stick

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Sophomore

Re: Can no longer stream Amazon Prime through Fure stick

I disconnected all but DirecTV and my Straight Talk Hone base and there is 1 other device I have no clue what it goes to!
Tried my Firestick which is connected to a Lan line directly to Hughes modem.
Here is what happened:
2:19 to 2:22 video played than times out for 2 seconds. Started again at 2:23 than times out for 19 seconds..2:24 got a popup saying I had low bandwidth did I want to continue..I continued..after 46 seconds video played. 2:26 than paused for 35 seconds..2:27 played then paused for 37 seconds..2:28 than paused for 28 seconds. Then I stopped.
The funny thing is the Netflix app on both firestick play absolutely fine and this Amazon Prime Video problem started around when the tech came out and installed new Hughes modem.
No I do not have a seperate router. I am thinking about hooking one up tho. I do have a wifi extender..which I disconnected when I tried to use the firestick connected with the lan. I also can no longer play the Amazon Prime on my smartv...I spent over an hour with Amazon technical with no luck either.
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Moderator
Moderator

Re: Can no longer stream Amazon Prime through Fure stick

I don't have a Firestick myself, but isn't it supposed to be plugged into the TV as opposed to the modem?

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Distinguished Professor IV

Re: Can no longer stream Amazon Prime through Fure stick


@GailWasiskiMile wrote:
I disconnected all but DirecTV and my Straight Talk Hone base and there is 1 other device I have no clue what it goes to! 

For reference, and not related to your current issue, HughesNet recommends against connecting satellite TV receivers to their service.  This is especially the case with DirecTV receivers.  The reason is that satellite TV receivers can use your internet data on their own, and a lot of it, even if nothing is ever watch via On Demand.  In the case of DirecTV receivers, they can use your internet data for Guide updates, as well as Program descriptions, cast lists, etc.  They may also use your internet data to download the pre-pay "instant watch" films that you can often see sandwiched in between the pay movie channels.  And again, there's no way to control this data usage.  People have seen their monthly data allotment wiped out in short order by satellite TV receivers.  

 

Again, this is only a recommendation.  Disconnecting your DirecTV receiver from HughesNet is not something you have to do, but if you see your data being used quickly, you should consider it.

 

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Regarding your current troubleshooting, just in case it helps, while using a device that is connected to your HughesNet modem, whether by WiFi or LAN cable, you can see your currently connected and disconnected devices on this modem page.  The "disconnected" devices are devices that were connected, but have since been disconnected.  The logs on that modem page are only from the last time the modem was plugged in, as unplugging the modem clears them.  All times shown are in UTC.    


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Distinguished Professor III

Re: Can no longer stream Amazon Prime through Fure stick

n/c

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Distinguished Professor IV

Re: Can no longer stream Amazon Prime through Fure stick


@Liz wrote:

I don't have a Firestick myself, but isn't it supposed to be plugged into the TV as opposed to the modem?

 

-Liz


I think the OP may be referring to connecting the Fire Stick to HughesNet via LAN cable rather than WiFi.  They make an Ethernet adapter for the Fire Stick for those who don't have, or would rather not use, WiFi.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Moderator
Moderator

Re: Can no longer stream Amazon Prime through Fure stick

Thanks for the clarification, Gabe. GailWasiskiMile, is that what you're using? An adapter to connect the Firestick to the modem?

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Sophomore

Re: Can no longer stream Amazon Prime through Fure stick

It IS plugged into the tv. I was connecting via wifi when I started having the problem with the Firestick continuously dropping wireless connection constantly..which only happened around when I had to have NEW Hughes modem installed..i then purchased a separate device so i could connect a LAN line from tv..firestick..new adapter..to the LAN on Hughes modem.
It did nothing to help the continuous dropping of internet connection even tho it says the connection is Excellent but i CAN connect to NETFLIX on The firestick with no PROBLEMs.
I also have a separate firestick on another TV that does the same thing. Also when i try to connect to Amazon Prime bideo app on my smart VizioTV..i have the continuous every few seconds of connecting and disconnecting..only on Amazon Prime video.
I am next going to add my own wifi router to Hughes modem...maybe that will help.
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Sophomore

Re: Can no longer stream Amazon Prime through Fure stick

Also, there seems to be MANY other people that have problems with the connectivity to the Amazon Firestick when I scroll through the Hughes Community posts
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Distinguished Professor III

Re: Can no longer stream Amazon Prime through Fure stick

Amazon Prime is finicky and doesn't play well with satellite internet and its inherent latency. It may also be sensitive to congestion. Hopefully you'll be able to solve this problem, but I wouldn't hold my breath, as it may be something that can't be fixed, at least at the moment. 

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Sophomore

Re: Can no longer stream Amazon Prime through Fure stick

I am going to hook up my old wireless router which is the way I had it before they had to come out and replace the Hughes modem a month ago..and that is when I started having these problems.
There seem to be many other people with this same problem..the firestick amazon prime video and Hughes modems..so hopefully it Works!
Thank you for your help.