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Can no longer stream with Amazon Fire stick or Smart TV Amazon app for Prime Video

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Can no longer stream with Amazon Fire stick or Smart TV Amazon app for Prime Video

About a month ago, both of my Firesticks stopped connecting to Amazon Prime Video and also my Smart tv. The error I get is every few seconds while connected to the 2 or 5 ghz, it says my signal strength is Very GOOD, green check..Connected to the internet, 3 seconds later, red check mark ...NOT Connected to the internet.

But...I can access NETFLIX through the firesticks and stream with no problem!I

I was On the phone with Amazon last week..we tried everything with the same results..restarted, reset to factory conditions..with no luck.

So today I connected with my hotspot, and the connection stayed good and I was able to stream Amazon Prime Video with no problems.

I did have to get a new wireless router from Hughes installed at around the same time this all quit working...and I also have problems connecting to the lousy Wi-Fi with my phone..one or the other 2 the or 5 ghz will say connected with no internet..it makes no sense.

Also, I used to have a separate wireless router and used that Wi-Fi channels instead of Hughes wifi router and I can no longer do that...I cannot get my Wi-Fi router to connect to the internet.

 Very frustrated.

3 REPLIES 3
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Associate Professor

Re: Can no longer stream with Amazon Fire stick or Smart TV Amazon app for Prime Video

Sounds like the DNS entry for amazon.com was corrupted. Try rebooting the modem.

 

And you can always disable the Wifi in the HughesNet modem and use your own router using the ethernet cables in the back of the modem if you wish.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
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Distinguished Professor IV

Re: Can no longer stream with Amazon Fire stick or Smart TV Amazon app for Prime Video

@GailWasiskiMile 

 

Do you have any problems with any LAN cable connected devices, such as the internet cutting out?  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Moderator
Moderator

Re: Can no longer stream with Amazon Fire stick or Smart TV Amazon app for Prime Video

Good morning GailWasiskiMile, 

 

We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.

 

Thanks,

Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.