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Can not access email from Outlook OR macintosh mail!

Jdsouth
New Member

Re: Can not access email from Outlook OR macintosh mail!

I am having the same issues.. this started early December.. it was fixed for a few weeks then started again.  I spent 2 hours on the phone yesterday with a very nice tech rep.  However my issue was not fixed.  I was told he would have to get a more senior rep to help.  They are supposed to call in the next few days.  I doubt they will and if they do I'll be at work.  
I did check into Viasat for internet but they do not have as good rating as HN. My only other choice where I live is dial up!

The rep did tell me they were launching a new satellite sometime near March..  I told him that wasn't doing me any good now.  
'This is frustrating.

 

maratsade
Distinguished Professor III

Re: Can not access email from Outlook OR macintosh mail!

"The rep did tell me they were launching a new satellite sometime near March."

 

It will be sometime in 2022.

GabeU
Distinguished Professor IV

Re: Can not access email from Outlook OR macintosh mail!


@maratsade wrote:

"The rep did tell me they were launching a new satellite sometime near March."

 

It will be sometime in 2022.


I had a feeling that might be coming, as in the launch date being pushed back.  The pandemic is affecting everything.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
maratsade
Distinguished Professor III

Re: Can not access email from Outlook OR macintosh mail!

Yes, and I wonder if the date may be pushed back even more. 

 


@GabeU wrote:


I had a feeling that might be coming, as in the launch date being pushed back.  The pandemic is affecting everything.  


BTW, I didn't get a notification about this tag. I'm a notifications pariah. Smiley Wink

RobertOder
Freshman

Re: Can not access email from Outlook OR macintosh mail!

Nice to hear from Gabe!  Happy New Year!  

 

I worked for many years in Engineering at Hughes Aircraft in El Segundo, in the Highbay in S1, where spacecfaft are assembled.  It is always good news when a bird actually makes it into space.  Sometimes, it felt like a miracle.  As a former Hughes engineer, I feel qualified to address these issues on a technical level.

 

While it will be a good thing for HughesNet, I seriously doubt the launching of another spacecraft will have much to  much to do with solving the current problem.  I suspect the (software) access ports, where email data files enter and exit the email server, are congested, due to the general world-wide increase in online data activity resultant from work-at-home and school-at-home.  This causing problems at the server and many requests to log into the server end up being denied.  It is a semi-intermittent problem.  This is a land-based, not a space-based problem.  

 

I would GREATLY appreiate it if someone from Hughes Tech Support would weigh in on this discussion.  Specifically, what are the data ports you suggest we use these days when setting up email clients?  Can you expand the system and add some ports?  Should we use SSL or not?  Are there any back up server addresses available?  Please answer me.  I am clearly not the only one having this problem and this has been going on long enough.

 

Robert

maratsade
Distinguished Professor III

Re: Can not access email from Outlook OR macintosh mail!

"Specifically, what are the data ports you suggest we use these days when setting up email clients? "

 

https://community.hughesnet.com/t5/Tech-Support/I-can-t-seem-to-send-any-emails/m-p/129377/highlight...

RobertOder
Freshman

Re: Can not access email from Outlook OR macintosh mail!

For the record, I am using port 587 for outgoing email, no SSL.  This works sometimes.  When I activate SSL it NEVER works.  For incoming, I use port 110, again, no SSL.  This works sometimes.  When I activate SSL it NEVER works.  I can see no rational explanation for what days/hours these settings (with no SSL) fail.  Although I would like to say that this fails during obvious high traffic hours, there is no rhyme or reason to dates/times of failures.  Perhaps the entire network world wide uses the same server facility?

 

The string of info that somebody just sent me is two months old.  Can Tech Support please state the currently recommended settings?

 

I use 

maratsade
Distinguished Professor III

Re: Can not access email from Outlook OR macintosh mail!

The link "somebody" sent you is the latest info -- they may not have anything else, but if they do, I hope they post it here, as it seems you will not listen to "somebody."

RobertOder
Freshman

Re: Can not access email from Outlook OR macintosh mail!

Thank you, Maratsade.

 

HDD
Sophomore

Re: Can not access email from Outlook OR macintosh mail!

I can't access email from my pc (error message) or my Mac mail.  Several months ago, I started having problems with sent emails from one of three hughesnet email accounts on my Mac (I haven't used email on the pc for a year). I used Liz's advice to change the outgoing port from 25.  The problem seemed to resolve for awhile but then I could only send email out with one of three hughesnet emails, still receiving email for all three accounts.  

 

Last week I found the thread that maratsade posted in this thread, but couldn't get anything to work.  The Mac server settings stopped saving new inputs and can't verify my account/password. I tried the suggestion from Liz to reset my password, but could not on my primary email account, so I thought it must be the problem. I called hughesnet on saturday and the tech person changed my password, verified I could use Hughesnet webmail, and suggested I try changing my outgoing account name from hughes.net to smtp.hughes.net.  This took all accounts offline.  I can't email out on any account and now I don't receive email from the account with the new password. He was not able to help me further, and told me I need to contact Apple. When I tried to reset my password again yesterday, I could not.  I spoke to a hughesnet tech person tonight, but of course the password change function was working.  I asked for help with my Mac mail and he said there was no way he could help because it isn't a hughesnet problem.  I told him I also can't access email on my pc laptop, but again, he couldn't help me. Both tech people told me hughesnet had made changes to the email system last fall. I can email out and receive from all three hughesnet webmail accounts.

 

I would gladly call apple for assistance, but I spent 2 1/2 hours with them when I first switched to apple and they couldn't help me.  I had already tried Hughesnet two times for help and they couldn't help.  The third try with hughesnet I lucked out with a delightful man that had a friend with a Mac and they were able to get me up and running.  I also use Protonmail, but could not send email out for a day with them the last week in December.

 

 

 

 

 

 

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