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Can't edit Profile

New Poster

Can't edit Profile

I keep getting the message "Something went wrong, Please try again..." when I try to access my Profile. Screenshot attached. I've tried on other browsers, cleared history and caches, reinstalled java, rebooted numerous times. HughesnetError.PNG

5 REPLIES 5
Professor

Re: Can't edit Profile

Might be on their side... You may need to wait until a HN staffer on this site can check your account.  Edit: The HN mods are on about 9-6 during the week. If you're in a hurry,you can always try chat or customer service (I've used both these routes in the past to change information when the site was not cooperating, and it worked well). 

 

 

K8edid wrote:

I keep getting the message "Something went wrong, Please try again..." when I try to access my Profile. Screenshot attached. I've tried on other browsers, cleared history and caches, reinstalled java, rebooted numerous times. HughesnetError.PNG


 

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Moderator
Moderator

Re: Can't edit Profile

Hi K8edid,

 

Thanks for posting. I've escalated this to our site devs for their assistance. I'll post back once I have any updates or instructions for you.

 

  Your cooperation, patience, and understanding are much appreciated.

 

Thanks,
Liz

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New Poster

Re: Can't edit Profile

Thanks!! Problem still exists as of today. More info if you need it.

Moderator
Moderator

Re: Can't edit Profile

Good morning K8edid,

 

No action needed on your part for now. Our teams have located the source of your concern and are currently working to address. Once I have an update for you I'll post back.

 

  Your patience and understanding are much appreciated.

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

Moderator
Moderator

Re: Can't edit Profile

Good morning K8edid,

 

It's been fixed now. If you're seeing otherwise, please let me know.

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->