Thanks for reaching out. Do you still have all the equipment?
I've just gone ahead and dispatched a tech to address your concerns. Your dispatch is currently scheduled for our earliest available slot: Friday, Apr 17, 2020 between 11:00 AM-02:00 PM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed.
The following is not about your scheduled visit, but rather only to explain what you're seeing with the data.
Data levels, the reporting of its usage, and your monthly data reset are all dependent on the modem being connected and online. If your HughesNet modem has been unplugged/disconnected for a month, what you're actually seeing when you sign in and check your data level is the level the data had been at when you last unplugged it, and it will remain at that level until the modem is reconnected, plugged in, and connects to the HughesNet server, at which time the monthly data reset will be reflected. So, while it looks like data has been used, the system is actually just perpetually showing you the same reading from when the modem was last unplugged.