cancel
Showing results for 
Search instead for 
Did you mean: 

Cannot Connect To Internet

Highlighted
Freshman

Cannot Connect To Internet

Hi,
My internet connection was not working last night and tracerout showed it was not going past the directway host. This morning no internet connectivity no tracerout hops. I have tried power cycled and removing/replacing the coax cable connected to the modem. BIST items all pass. System summary indicates 2.1.1 so I checked that the dish didn't have debris on it. The only lights on the modem are wifi, lan, and power.
14 REPLIES
Junior

Re: Cannot Connect To Internet

@dstrangio

Hello and welcome to the forums!

 

If the satellite connection lights were out, the most likely issue is that there was either a storm at your location or at the location of your gateway.

Associate Professor

Re: Cannot Connect To Internet

Are you able to check your system control center?  (http://192.168.0.1/). Clicking the "i" next to "English" will give you some info about what may be wrong. 

 

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

 

Freshman

Re: Cannot Connect To Internet

I have and as stated in the post 2.1.1 error, outside equipment problem
Freshman

Re: Cannot Connect To Internet

So if there is no storm in my area now, how long does it take to connect again? We had rain and light slush last night. Today a light dusting of snow that didn't stick.
Associate Professor

Re: Cannot Connect To Internet

Maybe the mods here can check your account from their side and tell you what they see. 

Moderator
Moderator

Re: Cannot Connect To Internet

Hi dstrangio,

 

  I see it's your first posts here, so welcome to the community! I pulled up your account to run diagnostics and I am also not able to connect to your modem. I've escalated your case to engineering for their input, I'll post back once I have any updates to share.

 

  Your cooperation, patience, and understanding are much appreciated.

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

Freshman

Re: Cannot Connect To Internet

Thanks Liz! I really appreciate it
Moderator
Moderator

Re: Cannot Connect To Internet

You're welcome!  I just got a report about the Omaha gateway (which you're on) having severe weather and causing service issues. This will certainly prolong our investigation at the moment. We are monitoring the situation. We'll keep you posted.

 

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

Freshman

Re: Cannot Connect To Internet

Thank you! I was hoping it was not the equipment I have 😃