Hello and welcome to the forums!
If the satellite connection lights were out, the most likely issue is that there was either a storm at your location or at the location of your gateway.
Maybe the mods here can check your account from their side and tell you what they see.
Hi dstrangio,
I see it's your first posts here, so welcome to the community! I pulled up your account to run diagnostics and I am also not able to connect to your modem. I've escalated your case to engineering for their input, I'll post back once I have any updates to share.
Your cooperation, patience, and understanding are much appreciated.
You're welcome! I just got a report about the Omaha gateway (which you're on) having severe weather and causing service issues. This will certainly prolong our investigation at the moment. We are monitoring the situation. We'll keep you posted.
It looks like Omaha is still experiencing bad weather, and the line of storms is moving in such a way that it's likely to be that way for a while. With that said, storms often dissipate somewhat in the evening hours due to the loss of heat, of course, so maybe they'll clear soon.
Also, unfortunately, it's not possible to switch to a different gateway. 😞
The reps are normally on M-F from approximately 8AM to 5PM EST, so it's likely that Liz is now gone for the day.
Though I don't know that this will be the case, maybe it will start working again once the weather is clear in Omaha. I hope.
Hi dstrangio,
Thank you for letting me know, I pinged the engineer looking at your case and we want to dispatch a technician to your site. Your dispatch is currently scheduled for our earliest available slot: Wednesday, Oct 10, 2018 between 02:00 PM-05:00 PM. Call us at 866.347.3292 and reference case #115918800 if you need to reschedule. Please let us know how the site visit goes.
Hi dstrangio,
Just checked in on your site and I see you're back online! Glad to see you were able to get the tech out there earlier. If you have any other concerns, the community is here to help.
Are you able to check your system control center? (http://192.168.0.1/). Clicking the "i" next to "English" will give you some info about what may be wrong.
*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.