Cannot Connect To Internet

[dstrangio]

Hi,
I was Wondering if there was an update, ETA, or another location I could connect to?

My job depends on this connection and I need to work

[GabeU]

@dstrangio

It looks like Omaha is still experiencing bad weather, and the line of storms is moving in such a way that it's likely to be that way for a while.   With that said, storms often dissipate somewhat in the evening hours due to the loss of heat, of course, so maybe they'll clear soon.  

Also, unfortunately, it's not possible to switch to a different gateway.    

The reps are normally on M-F from approximately 8AM to 5PM EST, so it's likely that Liz is now gone for the day.  

Though I don't know that this will be the case, maybe it will start working again once the weather is clear in Omaha.  I hope.  

[Liz]

Hi dstrangio,

Thank you for letting me know, I pinged the engineer looking at your case and we want to dispatch a technician to your site. Your dispatch is currently scheduled for our earliest available slot: Wednesday, Oct 10, 2018 between 02:00 PM-05:00 PM. Call us at 866.347.3292 and reference case #115918800 if you need to reschedule. Please let us know how the site visit goes.

[dstrangio]

Thanks Liz!

[Liz]

Hi dstrangio,

Just checked in on your site and I see you're back online! Glad to see you were able to get the tech out there earlier. If you have any other concerns, the community is here to help.