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Cannot check Usage

cwescott92
Freshman

Cannot check Usage

When I try to check my data usage in my account, I get a message "bandwith cannot be checked at this time.(CC:Fap-1)

This is day 3 of this message.

4 REPLIES 4
maratsade
Distinguished Professor IV

Re: Cannot check Usage

Where are you going to check usage?  For a quickie view of your usage, you can click "my usage" at the top of the community pages.

cwescott92
Freshman

Re: Cannot check Usage

Get this message using My Usage at top of this screen.   "oops we ran in to an issue retrieving this information. Please try again later."

GabeU
Distinguished Professor IV

Re: Cannot check Usage

@cwescott92

 

I'll tag the reps, as this is something they will have to look into.  

 

@Liz @Amanda

 

With this said, the reps will not be back until Tuesday due to the holiday, and it can take them up to 48 hours to reply.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
cwescott92
Freshman

Re: Cannot check Usage

Have not heard from Tech support as to why I cannot check My usage. It has been over a week since I could see it.