Please be aware that the corporate reps will not be here until Tuesday, due to the weekend and the holiday.
When this happens, can you connect to this page? http://192.168.0.1/limited.html#!/state_code/state_code_monitor
If you can get to that page, please post a snapshot of the page. Please make sure to edit out your SAN from the picture. That's the number starting with DSS. This is your account number and should never be posted.
In Windows, you can use the Snipping Tool, or you can press and hold the Windows button, then press the Print Screen button. This will take a picture of the whole page, and the default save folder is your pictures folder. Again, please edit out your SAN from the picture. You can do that using Paint.