I reinstalled the modem on the 17th, thus the new software. I also reinstalled the Engenius access point and set up the network. I haven't had a status meter since the 18th so I uninstalled it and haven't reinstalled it yet. If I add a router, do I keep the switch and access point? I have a Linskey's router from about 3 years ago I might try to use if still compatible. I checked Amanda's link on routers and will order one online if it doesn't work. We purchased the access point with intentions of mounting it outside to extend connection to various parts of the property. Mainly, while hubby is working on equipment and needs to look up parts or repair instructions, he can do so from where he is instead of coming all the way back to the house.
FYI: my closest WalMart is 30 miles away and it closes at 11 pm. I don't go to town (especially WalMart) unless I absolutely have to. I am a huge internet shopper, I order just about everything online. Yes, I have a mailbox way out here and UPS delivers, LOL
Satellite internet is the only option where I live. We got rid of dial up in 2009 and have been with HughesNet since. I could have switched to Exede (which is highly recommended by my friends and neighbors), but I didn't. I stayed with Hughes. I fell for the GEN4 hype before I did my homework. CenturyLink sells me high speed internet just about every week then on the day the modem is supposed to be delivered a technician calls to tell me it is not available. I order it every time they offer though, hoping that one day it will actually be available even though an engineer told my hubby it would probably never happen in this area.
No, I don't expect them to provide support for everything I have but a little knowledge on whether my devices are compatible with THEIR modem would be nice. When the lady was "optimizing" my devices over the phone the night we lost connection, she might could have mentioned that using a switch and access point were not going to give me what I was asking for. It would be sweet if Hughes incorporated a router into their modem like CenturyLink and other providers do. One box sitting on my desk instead of 4 if I add the router.
When I plug my desktop directly into the modem, I am connected but not at great speeds. I've not had great speeds since we upgraded, which is another issue in itself. We are in the midst of some nasty winter weather so I'm hoping that is the problem right now.
I am not trying to be rude or snippy and I do appreciate all y'alls time in answering my questions and your advice. I have learned a lot about other issues since I've found the community pages.
I am not refusing to take advice from my fellow users...I have been shopping for a new router all morning and studying how to set my access point with a router. My only reluctance was to buy yet another piece of equipment. My level of networking knowledge allowed me to set up a network at home and at work and they both have worked fine. I don't even have a computer degree and was able to do it!