I understand that you are having issues accessing the Facebook webpage. Thank you for bringing this to our attention, your time and efforts are highly appreciated.
Ms. Perkins, I ran diagnostics from my end and it shows that all parameters are up and fully operational. The issue you are experiencing may require complex troubleshooting for us to be able to isolate and determine the possible cause of the issue. Some of these troubleshooting steps will require us to walk you through the steps real time. You may also check if the website is currently down by accessing www.iidrn.com and enter the web address on the box and click Check.
As a courtesy, I have scheduled a callback from one of our phone support to further assist you regarding this matter. Please expect to hear from us within 24 hours upon receipt of this email.
However, if you prefer to talk to someone prior to that, you may contact our Phone support at 1-866-347-3292 or through Customer Management Center via http://supportcenter.myhughesnet.com and in the "Contact Us" section of the page, click Email Support / Chat Support. We are open 24/7 to assist you.
Your case ID for this email contact is __. You may receive an email survey asking for your feedback about your support experience today. Please take the time to complete the survey as this would help us continue to improve our service.
Again, thank you for contacting HughesNet Support. Stay safe and have a great day!
Hayley ParotHughesNet Representative