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Cannot send email without getting a SPAM notice and NO HELP ONLINE

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Freshman

Cannot send email without getting a SPAM notice and NO HELP ONLINE

For about a week now, if I try to compose or reply to an email message, the address bar indicates the page is NOT SECURE.  As soon as I enter SEND, I immediately get a message in my inbox that states the receiving ISP has rejected it as SPAM.  The error codes 500 and 544 were given (separately) and I interpret both of those to mean that there is a problem with HughesNet security protocol.  I tried online chat yesterday and got ZERO RESPONSE.  It costs me money to call Tech Help on the phone, especially when I know the call will take at least twenty minutes of my time.  I've had HughesNet for years, but never had this problem before.  ANYONE ELSE HAVING A SIMILAR PROBLEM WITH EMAIL?

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6 REPLIES 6
Moderator
Moderator

Re: Cannot send email without getting a SPAM notice and NO HELP ONLINE

Good morning Groucho,

 

  Thanks for posting and welcome to the community! Haven't seen any other reports of this particular issue, nor am I able to reproduce this on my end. The webmail page is not secured, but it has always been that way (the login page is secure, however), but that should not prevent anyone from sending e-mail, like so:

 

 

I'd like to send this over to our e-mail admins to investigate further.  Please private message me the e-mail address you're sending from, and the recipient's e-mail address(es).

 

Please also post a screenshot  of the error message(s) you see so we can provide the admins further context. 

 

  Your cooperation, patience, and understanding are much appreciated.

 

 

Thanks,
Liz

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Freshman

Re: Cannot send email without getting a SPAM notice and NO HELP ONLINE

Liz, Thank you for your response. However, when I attempted to reply via your 'private message' link, this error notice displayed:

Authentication Ticket Mismatched, failed authentication.

The following three examples are the last of my attempts to Send email (a week ago). All were addressed to the same recipient, which I will not display on this page (same goes for screenshot). I tried looking at the Postmaster...Comcast...error codes, but it's all too technical for me. Whatever you can do to help will be greatly appreciated.

 

July 5

This message was created automatically by the mail system (ecelerity).

A message that you sent could not be delivered to one or more of its recipients.

This is a permanent error. The following address(es) failed:
>>> (omitted for this page)@comcast.net (reading BANNER): 554 resimta-po-16v.sys.comcast.net

resimta-po-16v.sys.comcast.net 69.168.97.48 Comcast block for spam. Please see http://postmaster.comcast.net/smtp-error-codes.php#BL000000

 

This is a permanent error. The following address(es) failed:
>>> (omitted for this page)@comcast.net (reading BANNER): 554 resimta-po-23v.sys.comcast.net

resimta-po-23v.sys.comcast.net 69.168.97.48 Comcast block for spam. Please see http://postmaster.comcast.net/smtp-error-codes.php#BL000000

 

This is a permanent error. The following address(es) failed:
>>> (omitted for this page)@comcast.net (reading BANNER): 554 resimta-po-12v.sys.comcast.net

resimta-po-12v.sys.comcast.net 69.168.97.48 Comcast block for spam. Please see http://postmaster.comcast.net/smtp-error-codes.php#BL000000

 

July 7 – explored Community

July 8 – tried Tech Help Chat = zero response and no error notice

July 9 – posted to Community

July 10 – attempted to reply to your email via the 'private message' link =

HTTP ERROR 500
Problem accessing /service/home/~/. Reason:system failure: native formatter failure
Powered by Jetty://

 

Also, if you can explain why I could not get any response on HughesNet Tech Help Chat, I would appreciate that as well.

 

Thank you, Liz.

Groucho

 

Distinguished Professor III

Re: Cannot send email without getting a SPAM notice and NO HELP ONLINE

@Groucho

 

Once in a great while a PM will fail.  It should work.  I just PMed Liz via her link and it worked fine for me.  

 

You should try again so she can have the info she needs.  


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Moderator
Moderator

Re: Cannot send email without getting a SPAM notice and NO HELP ONLINE

Good morning Groucho,

 

Thank you for the error messages, I think this is a good start and can I use this in escalating your case to our e-mail admins. It looks like Comcast thinks our outgoing e-mail is spam, which is why they blocked it. A cursory check shows that our e-mail servers aren't blacklisted for spam, but I will defer to our e-mail experts to investigate for you. I'll PM you if I need more details such as the actual e-mail address you're trying to reach.

 

Do you get errors when sending to other recipients? Do they all have @comcast.net addresses? Do the errors persist now?

 

Regarding chat support, I don't know what exactly happened there. Did you get an error message there too? If so please let me know so I can also escalate that. Otherwise, I'm helping you now, so there's no need to go elsewhere with this e-mail concern.

 

  Your cooperation, patience, and understanding are much appreciated.

 

Thanks,
Liz

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Assistant Professor

Re: Cannot send email without getting a SPAM notice and NO HELP ONLINE

Looks fairly good on https://bgp.he.net/ip/69.168.97.48#_rbl, too.

 

The lone backscatterer.org reference is probably due to someone that picked up a virus and whose account has become an open relay.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Moderator
Moderator

Re: Cannot send email without getting a SPAM notice and NO HELP ONLINE

Good morning Groucho,

 

Thanks for PMing me, glad to hear your e-mails are getting received again. ISPs have spam and phishing prevention protocols in place which can result in temporarily blocking e-mails; looks like this was the case here. 

 

Feel free to post back in the community if you have any other concerns.

 

Thanks,
Liz

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