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Charged for data I am not using

BirdDog
Assistant Professor

Re: Charged for data I am not using

This log will show you what others are experiencing at different times of the day: https://testmy.net/host-history/hughes_network_syste

 

Of course it only shows those who are actually running the test. Also doing it using the recommended file size are the only ones HughesNet recognizes as valid.

drfranks
New Poster

Re: Charged for data I am not using

On the evening of the fourth, I reset my tplink router statistics and took a snapshot of my HN usage.  I did a little browsing on the internet, pretty light stuff.  No videos, etc.  I left everything on until the next evening.  I then took a snapshot of the HN and tplink usage/stats.  As I have said, the HN modem has it's wifi disabled and only a single 1ft ethernet cable coming out of it going to the tplink into the port labled internet and I think a lot of routers label it WAN but it is the appropriate port.  All wired and wireless traffic goes through the tplink.

The HN usage was 1454 MB.  The tplink usage was 319 MB.  What HN says I am using was 4 times what my router saw.

I see there are a lot of control packets.  Is that number normal?

20181004_hnusage.JPG20181005_hnusage.JPG20181005_tplinkusage.JPG20181005_tplinkusage_total.JPG20181005_hnmodemsettings2.JPG20181005_hnsystemstatus.JPG

BirdDog
Assistant Professor

Re: Charged for data I am not using

Not sure from your explanation but you should have a dedicated port on the router that says WAN or Internet that plugs into the modem. Not a generic Ethernet port. Something like this:

 

router ports.PNG

 

GabeU
Distinguished Professor IV

Re: Charged for data I am not using

@drfranks

 

You should edit the SAN (DSS......) out of your picture.  This is your HughesNet account number, which you should never post in public.  You can use Paint in Windows to do this.

 

It would also be a good idea to edit the SSID's out of the Status picture, like so (using my pic)....

 

Capture.JPG

You can edit a post by clicking on the three dots to the upper right of the post and clicking on Edit Reply.  

 

Edit:  Also, a high number of control packets is normal.  


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drfranks
New Poster

Re: Charged for data I am not using

That's where it is plugged in.

drfranks
New Poster

Re: Charged for data I am not using

Whoops.  I meant to say it was labeled internet.  It is down in the basement and I was upstairs.

Brooke
Alum

Re: Charged for data I am not using

Something else you can try for keeping track of the data usage is Glasswire. This can help determine what is using the most data, but bear in mind that GlassWire only keeps track of data for the device it's installed on and not the total amount of data used overall. For example, if you have a phone connected to your wi-fi, that data would not be counted towards it unless you have the app installed on there as well. 

 

-Brooke

drfranks
New Poster

Re: Charged for data I am not using

Why would I need an application?  There is no leak on my end.  It is a HN problem.  My router tracks every bite that leaves the HN router and is used by my home.  I show the totals above.  It seems obvious that HN is charging me for data that was not delivered to my router.  What can HN correct this?  I have had problems since my service started.

maratsade
Distinguished Professor IV

Re: Charged for data I am not using

Because something is leaking at your end even though you don't think it is, and before anyone can help you, you need to do what you're being politely asked to do and run some tests using an application that is accepted by the ISP.  

 

 

@drfranks wrote:

Why would I need an application?  There is no leak on my end.  It is a HN problem.  My router tracks every bite that leaves the HN router and is used by my home.  I show the totals above.  It seems obvious that HN is charging me for data that was not delivered to my router.  What can HN correct this?  I have had problems since my service started.


 

drfranks
New Poster

Re: Charged for data I am not using

On the GlassWire page is says "Please keep in mind that GlassWire only keeps track of bandwidth for the computer and server it's installed on and not total bandwidth usage on your network".  My router tracked the bytes leaving the HN modem.  Tracing leaks on a single computer is not adequate.  Maybe you didn't read all the numbers and details earlier in the posts.  If my router did not receive the packets, tracking a computer downstream from it won't do much good.  The issue is, the HN modem says it received so many packets and my router says that much less was received from the HN router over the hardwired connection.  They can't both be right.  It doesn't matter what is downstream. That is just a distraction from the actual problem.