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Charged for data I am not using

Brooke
Alum

Re: Charged for data I am not using

The screenshots you posted when performing our data depletion test show there are no leaks from the HughesNet modem. If there was any significant usage while the modem was disconnected from your home network, we can certainly escalate the issue to our corporate engineers.

 

However, being that we've ruled out the HughesNet modem already, the next step is to examine your home network. It helps to add a device to the HughesNet modem one at a time to observe how much data it uses before adding more, makes your investigation a bit easier. 

 

-Brooke