The download speed seems fine. The upload speed is poor. I can try the leak test but it seems like it was not created to figure out the problem I seem to be having. It sounds like it is to detect if you have wireless devices on the network using data. I disabled wireless on the HN modem. It seems like when I use data, it registers way more than I use. When I use little data, the numbers match up. It is not consistent except for both months I have used up half my bandwidth in the first couple days. To get lots of packets dropped you would need to be receiving packets. I'll give it a try.
@drfranks wrote:I can try the leak test but it seems like it was not created to figure out the problem I seem to be having. It sounds like it is to detect if you have wireless devices on the network using data.
The leak test is actually designed to show if any data is "draining", as in disappearing and being counted, but not being used by any of your devices. Unfortunately, the instructions linked to have not been updated since Gen5 was released, and it leaves out a crucial step. That step is disabling the WiFi in the HughesNet modem, as having the WiFi on while the test is being performed defeats the purpose of the test. The screenshots need to be taken with a LAN cable connected device.
The following is the up to date Modem Isolation Test instructions...
Please perform the following test outlined in the graphic below. This is known as a modem isolation test, and it will help to determine whether the issue is with Hughesnet or your local network..
1: Disabled the WiFi in the HT2000W modem.
2: Take a screen capture of the HughesNet Usage Meter, along with the clock on your computer screen.
3: Disconnect the LAN cable from the modem, noting the date and time of disconnect.
4: Leave the LAN cable disconnected from the modem for several hours, HughesNet recommends doing this overnight, or during the day while at work. DO NOT unplug the modem from the power. The modem must remain powered.
5: Reconnect the LAN cable to the modem, noting the date and time of reconnect.
6: Take a screen capture of the HughesNet Usage Meter, along with the clock displayed on your computer.
7: Post your screens hots to the community.
Please DO NOT unplug the modem power after running the test. The reps need to be able to reconcile the test results with the modem logs, and disconnecting the power from the modem erases those logs.
Please be aware, if you downloaded any large files just prior to this test, or if the disconnect was for an extensive time period, some usage may appear to have occurred, but it should be rather negligible.
If you don't know how to disable the WiFi in the HT2000W, please see "How do I manage my built-in WiFi modem?" in this PDF. Please be sure to click "Save Settings" after unchaining "SSID Enable" for each of the four tabs individually (2.4Ghz, then 2.4Ghz Guest, then 5Ghz, then 5Ghz Guest).
There was a 42 MB loss which seems neglible. I believe the big loss occured was when my PC was possibly doing an update. I had wireless disabled and ran everything through my modem which gave me a byte count for every attached device.
This was my last test which was after you tweaked things. What does HN consider normal range?
On the evening of the fourth, I reset my tplink router statistics and took a snapshot of my HN usage. I did a little browsing on the internet, pretty light stuff. No videos, etc. I left everything on until the next evening. I then took a snapshot of the HN and tplink usage/stats. As I have said, the HN modem has it's wifi disabled and only a single 1ft ethernet cable coming out of it going to the tplink into the port labled internet and I think a lot of routers label it WAN but it is the appropriate port. All wired and wireless traffic goes through the tplink.
The HN usage was 1454 MB. The tplink usage was 319 MB. What HN says I am using was 4 times what my router saw.
I see there are a lot of control packets. Is that number normal?
Not sure from your explanation but you should have a dedicated port on the router that says WAN or Internet that plugs into the modem. Not a generic Ethernet port. Something like this:
You should edit the SAN (DSS......) out of your picture. This is your HughesNet account number, which you should never post in public. You can use Paint in Windows to do this.
It would also be a good idea to edit the SSID's out of the Status picture, like so (using my pic)....
You can edit a post by clicking on the three dots to the upper right of the post and clicking on Edit Reply.
Edit: Also, a high number of control packets is normal.
