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Choppy streaming

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Choppy streaming

Hi,
I have been a customer for a few months with the 50 GB plan. I am no where near my limit and I am having issues with basic streaming. It almost makes it impossible to watch. The shows continuously pause every few minutes to load. Netflix seems to be slightly better than Amazon, hbo, and Vudu. The weather outside is perfect not a cloud in the sky, please tell me what I can do to fix this.


Shared Test Details:
:::.. Download Speed Test Result Details ..:::
Download Connection Speed:: 7169 kbps or 7.2 Mbps
Download Speed Test Size:: 12 MB or 12288 kB or 12582912 bytes
Download Binary File Transfer Speed:: 896 kB/s
Tested At:: http://TestMy.net Version 15
Validation:: http://testmy.net/db/BUZeAauT2
TiP Measurement Summary:: Min 3.43 Mbps | Middle Avg 11.07 Mbps | Max 22.47 Mbps | 147% Variance
TiP Data Points:: 17.81 Mbps, 8.31 Mbps, 8.31 Mbps, 5 Mbps, 3.43 Mbps, 4.68 Mbps, 11.12 Mbps, 22.47 Mbps, 20.16 Mbps, 18.72 Mbps, 19.34 Mbps, 16.3 Mbps, 16.94 Mbps, 9.69 Mbps, 5.28 Mbps, 7.48 Mbps, 7.02 Mbps, 3.95 Mbps, 3.7 Mbps
Client Stats:: http://testmy.net/compID/226734661231
Test Time:: 2017-07-30 17:50:38 Local Time
Client Location::
Target:: Dallas, TX http://dallas.testmy.net
Client Host:: http://testmy.net/hoststats/Unknown
Compare:: 74% Comparable to world index
1MB Download in 1.14 Seconds - 1GB Download in ~19 Minutes - 128X faster than 56K
This test of exactly 12288 kB took 14.062 seconds to complete
User Agent:: Mozilla/5.0 (Linux; Android 7.0; XT1650 Build/NCL25.86-11.5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/59.0.3071.125 Mobile Safari/537.36 [!]


Shared Test Details:
:::.. Upload Speed Test Result Details ..:::
Upload Connection Speed:: 2236 kbps or 2.2 Mbps
Upload Speed Test Size:: 12 MB or 12288 kB or 12582912 bytes
Upload Binary File Transfer Speed:: 280 kB/s
Tested At:: http://TestMy.net Version 15
Validation:: http://testmy.net/db/7e0CIO9N3
Client Stats:: http://testmy.net/compID/226734661231
Test Time:: 2017-07-30 17:53:14 Local Time
Client Location::
Target:: Dallas, TX http://dallas.testmy.net
Client Host:: http://testmy.net/hoststats/Unknown
Compare:: 69% slower than world index
1MB Upload in 3.66 Seconds - 1GB Upload in ~1 Hour - 40X faster than 56K
This test of exactly 12288 kB took 45.019 seconds to complete
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1 REPLY 1
Distinguished Professor III

Re: Choppy streaming

If you have Gen5 and you are trying to stream in a higher definition, make sure to turn OFF the Video Data Saver.  You can do so from the Usage Meter, or you can sign in at http://my.hughesnet.com/myaccount and turn it OFF there (it's under Settings).  The Video Data Saver is designed to throttle the speed when streaming to save data, and the default setting is ON.    

 

With that said, it's best to have your Netflix definition set to either Standard, or even Low Defintion, as High Definition uses a LOT of data.  I'm not familiar with the settings of Amazon Video, HBO streaming or Vudu streaming, but if you are able to adjust them, it would be best to set them to Standard or even Low Def, as, again, streaming in Hi Def uses a LOT of data.  

 

But, if that doesn't seem to make any difference, or that is not the issue, and you are streaming with WiFi, try streaming on something that is directly connected to the Hughesnet modem with a LAN cable to see if there is any difference. It would also be best to, during this test, turn everything else that uses Hughesnet off, or make sure they are already off, so that nothing else is utilizing the bandwidth.  Only the device you are using for the test streaming should be using the service at that time.  

   


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