Usually it's a weather issue with heavy rain or thick cloud cover, but could also mean there's an alignment issue or the dish transmitter is out. Using a device connected to the modem, are there any other codes being shown for the same time on this page?
Try unplugging the power from the wall, wait a minute, then plug it back in.
Wait a couple of minutes to allow the modem try to re-acquire the satellite. If it fails and shows the same code, you will likely need an authorized technician to come look at the dish alignment/radio.
Unsurprisingly, if something's going to go wrong, it's going to happen within the first 20 days. They give you unlimited data for that period precisely to ensure the system is properly shaken out.
This will ensure the admin staff see this, attempt to connect to the modem just to be sure, and ultimately send a tech:
That would certainly do it.
I'm glad you found the community, thank you for posting. I appreciate the details, this helps; we can get you back online. I've created a dispatch for a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Saturday, Jan 26, 2019 between 08:00 AM-11:00 AM. Call us at 866.347.3292 and reference case #118181733 if you need to reschedule. Please let us know how the site visit goes.
Good morning Momofsunflowers,
Thank you for your update. I looked at your account and I see that you already have a dispatch scheduled for this morning: Monday, Jan 28, 2019 between 08:00 AM-11:00 AM. I hope the dish relocation goes smoothly!