Possibly due to inclement weather at your gateway, which is always located in another state. To get the letters for the gateway, go to system status, then look for the IP Gateway Association State line, and then the 3 letters after J2.
I have had hughesnet for one week and the internet has already stopped working the last two days. On the control center I get 12.7.2 code and the system and transmit lights are off on my modem.
Can you access the system control center to figure out where your gateway is?
A mod may have to pull up your diagnostics and see what's going on.
Welcome and thanks for reaching out, I'd like to take a look at your system. Please private message me your SAN or associated phone number so I can pull up your account.
Your cooperation, patience, and understanding are much appreciated.
After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering.
Your dispatch is currently scheduled for our earliest available slot: Wednesday, Apr 15, 2020 between 08:00 AM-11:00 AM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.
Just checking up on your site, I see that you're back online! If you have any other concerns, please don't hesitate to reach out again.