Connecting a router to Ht2000w modem

[Zack]

Hi,

I am trying to connect a Netgear modem to the Ht2000w modem. The router is in another house and is connected through fiber optic lines. I’ve tried using the setup wizard through the router and no luck. Are there settings on the modem that need to be changed to allow a router to connect through a LAN port?

[GabeU]

@Zack 

Not normally, no.  Normally one just connects the 3rd party router to one of the LAN ports on the back of the HughesNet modem.  

Have you used this fiber optic line before and know that it works?  Might you be able to bring the router to where the HughesNet modem is and make sure that it connects and can set up via regular LAN cable? 

[Zack]

Thanks Gabe,
Yes the lines worked with the prior ISP, exede. That setup had a modem without a built in router is the only difference.
I’ll try connecting the router via LAN cable to test it.

[Zack]

I brought to router over and connected it via LAN line and it connected fine. I brought it back over and it would not connect.
I also tried the original setup where the modem went to the router WAN port and the fiber optic box connected to the router LAN. No luck there either.

Any thoughts?

[GabeU]

---

@Zack wrote:
I brought to router over and connected it via LAN line and it connected fine. I brought it back over and it would not connect.
I also tried the original setup where the modem went to the router WAN port and the fiber optic box connected to the router LAN. No luck there either.

Any thoughts?

---

I'm not sure if there is some type of setting that needs to be changed in order to make it work with the fiber vs standard LAN cable.  Those more knowledgeable than I about the HT2000W, including the reps, may have some ideas.

Though you may have already tried this, is there a LAN connectible device that you can use to make absolutely sure that the fiber line is still in working order, as in one end connected to a LAN port in the HT2000W and the other end, in the other house, connected to a device.  I mean other than the Netgear router, of course.  Just a laptop, or even desktop, or something similar.  

[Zack]

I tried connecting through a LAN line in the other house and no luck.

How do I find out if the fiber optic cables or converter boxes are not compatible with the modem? How do I contact the reps?

[GabeU]

n/a

[GabeU]

@Zack 

I just want to be sure of something...

Is your setup something like this? 

HughesNet modem <---> ethernet cable <---> ethernet to fiber converter <---> fiber line to other house <---> fiber to ethernet converter <---> ethernet cable <---> router.  Is this right?

I don't know what kind of converters there are to do this, as I'm not familiar with fiber optic lines, nor going from an ethernet cable to a fiber optic line (and vice versa), but I know that there needs to a be a conversion from the electrical signal that the ethernet cable uses to the light signal that the fiber optic line uses (and vice versa).  Perhaps something has gone wrong somewhere in that system, as if it connected with Exede's modem it should connect with HughesNet's.

@Liz 

@Amanda 

@Damian 

@Jay 

@Hardy 

[Zack]

Yes, your connection diagram is correct.
The fiber converter is a
trendnet tfc-210msc(a)
https://www.trendnet.com/support/support-detail.asp?prod=105_TFC-210MSC

[Liz]

Good morning Zack,

Our testing crew has not attempted this type of scenario, so we don't have documentation that our HT2000w is compatible with fiber converters. We figure if that converter worked for you on the other satellite ISP's modem, the converter should theoretically work with ours too. We're not familiar with those devices, like if they're plug and play, but if not, perhaps whatever config you have may work on the other ISP, just not with ours.

[Liz]

Good morning Zack,

Thanks for posting. Very interesting setup. I've never heard of one like it, so let me ask around. I'll let you know if we've tested anything like that or have any insight on this.

[BirdDog]

Might help to know exactly what converter you are using. Is it similar to this?

[Zack]

Thanks, I appreciate you looking into it

[BirdDog]

Have you tried bridging mode?

[Zack]

Can you explain bridging mode?

[GabeU]

---

@BirdDog wrote:

Have you tried bridging mode?

---

Unfortunately, the HT2000W doesn't have a bridge mode.  😞