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Connection drops intermittently

dtominski
Freshman

Re: Connection drops intermittently

Addendum: experienced that same problem (error, cannot connect), this P.M., after 6:00, so the problem is not exclusively an A.M. phenomenon.

jcollison251
Sophomore

Re: Connection drops intermittently


@dtominski wrote:

I got  through to it once.     Other times when the problem begins (unable to load websites), I cannot get through to any HughsNet sites.


192.168.0.1 is not a "Hughesnet site" per se.  I didn't see a valid answer to C0rr0sive's question.  If you can't access whatever.com, then likely you cannot access any.hughesnet.net either, so don't bother trying. 

 

Any "sites" are on a whole different planet from you, almost literally.  Whereas 192.168.0.1 is in your own house.  That's why the question was asked.  You seem to have glossed right over it or answered it with a non-answer.

dannyandlindasm
Spectator

Re: Connection drops intermittently

dtominski, your issue sounds almost identical to what I am experiencing, I have been arguing with Hughes net for over a month, I have spent at least 20 hours on the phone with them troubleshhoting the issue, I experience the same time out issue with just about all the websites, my speed is very very slow also, even with facebook the page timesout and also the messaging keeps saying disconnected, trying to reconnect but it never does, I have to totally quit out of my browser, re-initiate the browser then go back to facebook, it seems to work for a couple of minutes then the same errors occur, I can disconnect from hughesnet and tether off my cellphone and it works perfectly, plus it is much faster. Hughesnet has went so far as to send me a new modem but it did not change anything, I am at the point of getting rid of hughesnet and returning to AT&T, when I signed up for the Hughesnet service it sounded really good but has turned out to be a nightmare

dannyandlindasm
Spectator

Re: Connection drops intermittently

Amanda, I just replied to Dtominski's post, could you take a look at it, I have been experiencing the same issues for over a month now, ever since I opened my Hughesnet account, my daughter and myself have spent numerous hours on the phone with the phillipines as well as new york, they sent us a new modem, that did not help, everytime we call tech support they keep trying to say that there is no issue becaue they can see good speed at the modem but they cannot explain why when I run a speed test from my.hughesnet.com the top download speed was 1.2 mbps yet they were seeing 26mpbs at the modem, also I can drop my skynet internet connection and tether onto my cellphone and all the issues go away plus the speed test runs at 10mbps from hughesnet site as well as from testmy.net

dtominski
Freshman

Re: Connection drops intermittently

To answer corosive's question, the System Status Light is Green.  However, as I keep saying, the problem is "intermittent"...If I get throught (without a time-out), of course the System Status Light is Green...when it gets through, everything works just fine.

dtominski
Freshman

Re: Connection drops intermittently

"dtominski, your issue sounds almost identical to what I am experiencing, I have been arguing with Hughes net for over a month, I have spent at least 20 hours on the phone with them troubleshhoting the issue, I experience the same time out issue with just about all the websites, my speed is very very slow also, even with facebook the page timesout and also the messaging keeps saying disconnected, trying to reconnect but it never does, I have to totally quit out of my browser, re-initiate the browser then go back to facebook, it seems to work for a couple of minutes then the same errors occur, I can disconnect from hughesnet and tether off my cellphone and it works perfectly, plus it is much faster. Hughesnet has went so far as to send me a new modem but it did not change anything, I am at the point of getting rid of hughesnet and returning to AT&T, when I signed up for the Hughesnet service it sounded really good but has turned out to be a nightmare"

I am beginning to suspect (but it is only a guess), that just maybe,  HughsNet has oversold the Gen4 System and the traffic duing peak hours is causing time-outs.  I may be barking up the wrong tree, but it sounds plausable to me.  It would seem to explain what is happening to both you and me, and perhaps others.  

dtominski
Freshman

Re: Connection drops intermittently

I did a search on the words: "time outs" and got quite an education.  One of the things I learned is that the coax connection to the dish needs be solid copper core, dielectric grease added and a weather proof connection made.  It seems that in some cases an installer may use a copper coated coax wire which in some cases rusts out, but the resultant faulty connection will still transmit and receive signals albeit intermittently and at a slow rate.  In the end, the poster stated the HughsNet charged him $125 to fix their equipment!

 My two year commitment has been up for some time now and as I remember it, the dial-up Internet was not all that bad.

ebjoew
Sophomore

Re: Connection drops intermittently

Hey dtominski,

 

I have fairly similar problems. Any chance you are located in or near Ohio. If so, I am suspecting a beam on the satellite that we are using.

 

By the way, from your browser, if you enter a web address of 192.168.0.1 it lets you access some info directly in your satellite modem inside your house. On the page that comes up, click on System Information near the top of the page and then scan down looking for the Satellite info. For example, my Beam ID is 23, my Outroute ID is 20, and my Gateway ID is 2. Does any of this match yours?

love12life13
New Poster

Re: Connection drops intermittently

We have been experiencing the same things.In additon our phone has stopped working. We're a little over a year in our contract and it has been a nightmare day in and day out with Hughesnet. Recently they admitted to us that we havent been using gen4 equipment and thats our issue. The indoor equipment is gen4 but the equipment on the dish arm is gen3. Our modem was replaced 3 times and our ATA once. They talked us into upgrading to gen5. ive had it for two days now and phone still doesnt work. Speeds are much faster but it keeps dropping us every 30 seconds to every other minute. Long story short Hughesnet is the worst.

 

C0RR0SIVE
Associate Professor

Re: Connection drops intermittently

A Gen4 Modem will not work on a Gen3 system, at all.  If you have an HN9000, it supports some of the Gen4 plans, and speeds, but not all.  If you have an HT1100/2000 then you have a Gen4 system that is capable of supporting a Gen5 service plan in the future.