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Connection problems

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New Poster

Connection problems

I have had very slow speeds for a while. Got on the router this morning and the connectivity test says limited connectivity to the gateway.
7 REPLIES 7
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New Poster

Re: Connection problems

Also transmit problem and degraded operational state
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Distinguished Professor II

Re: Connection problems

When you go to this page:  http://192.168.0.1/#!/home/status

what's the number next to State Code?

 

joel_cotten wrote:
Also transmit problem and degraded operational state

 

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New Poster

Re: Connection problems

12.1.9
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Distinguished Professor II

Re: Connection problems

I've heard sometimes the 12. codes can be related to weather issues either at your location or at the location of the ground station that feeds the signal to your place.   Do you know where your ground station is  located? They're always in another state.   To find it, go here: http://192.168.0.1/limited.html#!/general/summary

and look at the letter/number combo next to IPGW ID.  

 

In any case, the HN reps here will likely run remote diagnostics on your network and get back to you with their findings. Hang in there! 

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New Poster

Re: Connection problems

No weather issues. Code is J2SDO068HNSIGW1410
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Distinguished Professor II

Re: Connection problems

Hey! You're on my beam. Smiley Happy

Your gateway is in San Diego, and they virtually never have bad weather.  I hope a mod will run remote diagnostics on your site and maybe figure out what's going on.  Maybe your dish needs repointing, or something.  

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Moderator
Moderator

Re: Connection problems

joel_cotten,

Thank you for reaching out! Please see my private message for account verification.

-Jay