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Connectivity issues (HT1100)

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Jasmer
Freshman

Connectivity issues (HT1100)

I'm hoping somebody can help me out here. I spent forever on the phone with customer service going in circles beacuse we couldn't properly troubleshoot. First off to kind of explain this, when Hughesnet came out to install I asked the guy to just knock our old DirecTV satellite off the top of the house and replace the dish and cable with Hughesnet stuff instead of drilling another hole in the wall. So the modem sits right next to the TV, along with our wireless router. Everything worked flawlessly since we installed in like November last year.

 

Starting just a couple days ago we've had very poor connectivity and the internet is down more often than it's up. I called customer service about it and the lady on the phone spent a lot of time troubleshooting with me. However I had nowhere to physically set up the PC near the modem for a direct connection. The CS rep didn't seem to understand this and kept asking me to connect to the modem despite repeatedly telling her it's physically impossible. 

 

Today I went to Walmart and picked up a cheap card table and set up the PC next to the modem and connected directly. Internet seemed to work fine and I was about to post asking for replacement modem suggestions, but it's doing its disconnection thing again. When I go to the modem homepage (192.168.0.1) the status is usually yellow with some error codes. It just kind of cycles between these errors:21.1.4.jpg

23.1.1.jpg21.1.5.jpg30.1.1.jpg12.7.1.jpg

hourly history.jpgdiagnostic codes.jpg

When it's working, connectivity test says packet loss is 0%. When it's not working, packet loss is obviously 100%. 

 

I can't call CS back because I do not understand them, like, at all. It's nothing personal, I'm terrible with accents, it is what it is. I can't stay connected long enough to chat. To reiterate, I am now able to connect my PC directly to the modem and the problem persists.

 

The sky is clear, light clouds at most. Weather has been blue skies and sunny since before the problem began. Clear view all around the dish. It worked better in the middle of winter snowstorms than it's working now, and this is definitely a new problem. I don't think the dish is out of alignment, the snow has melted and fallen off the roof and been gone for a good month now, and this problem only started a few days ago. Nothing else is around to bump or interfere with the dish.

 

As I type this State Code is back to 21.1.5 - Connecting to gateway. I had to try to submit this like 4 times because the window to access the internet is literally only a few seconds at a time then it's down for several minutes.

 

 

Any help would be greatly appreciated.

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