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Consistently DISMAL speeds, day, night and weekends - IS THERE A FIX COMING?

happytexann
Senior

Re: Consistently DISMAL speeds, day, night and weekends - IS THERE A FIX COMING?

And @Gwalk900 - can you tell me HOW to move it? I couldn't find any instructions to do that, I just purchased from my usage meter as instructed..

Songbird_62
Freshman

Re: Consistently DISMAL speeds, day, night and weekends - IS THERE A FIX COMING?

Jezra - it is a place to start. Yes there are other places to make complaints. The more the merrier. I would also suggest social media.

 

"Aside from that government agency being anti-consumer and pro-ISP, they are the wrong agency to file a complaint with. You would be better off filing with the state and federal agencies that handle false advertising claims. "

Songbird_62
Freshman

Re: Consistently DISMAL speeds, day, night and weekends - IS THERE A FIX COMING?

Speed_Test_950am_2-19-18.jpgSpeed_Test_415pm_2-19-18.jpgSpeed_Test_605pm_2-19-18.jpgOBVIOUS prime-time throttling. NIGHTLY.OBVIOUS prime-time throttling. NIGHTLY. 

In order:  9:50 a.m., 4:15 p.m., 6:05 p.m., 7:35 p.m. today (2/19/18).  What's corporate's response to this daily occurrence?  Surely it's not the "weather".

GabeU
Distinguished Professor IV

Re: Consistently DISMAL speeds, day, night and weekends - IS THERE A FIX COMING?


@happytexann wrote:

And @Gwalk900 - can you tell me HOW to move it? I couldn't find any instructions to do that, I just purchased from my usage meter as instructed..


As mentioned on your other thread, something is going goofy with your tokens, as they definitely are banked (moved) and being used, as is shown in your Usage Meter, but not on your Usage page.   Nor are you being released from FAP.  It makes ZERO sense.  Hopefully the reps answer soon on your original thread.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
GabeU
Distinguished Professor IV

Re: Consistently DISMAL speeds, day, night and weekends - IS THERE A FIX COMING?


@Songbird_62 wrote:

What's corporate's response to this daily occurrence?  Surely it's not the "weather".


If you would like help with your issue, please start a new topic, which you can do here.... https://community.hughesnet.com/t5/forums/postpage/board-id/TechSupport 


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro