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Consistently DISMAL speeds, day, night and weekends - IS THERE A FIX COMING?

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happytexann
Senior

Consistently DISMAL speeds, day, night and weekends - IS THERE A FIX COMING?

I don't want to be an old HARPY - but nearly 50 days into our HN service and the speeds are dismal - there is no ability to stream. I followed all steps outlined in each thread I've posted. I have had one tech support call and on that day the speed in the middle of the day was 36MPBS so the rep thought I was a little nuts - I AM NOT. It is almost impossible to work on the weekends because I can't stay connected or it buffers and I can't save work to my website and have to go back and re-do it. WHEN IS A FIX COMING - what is the estimated DATE of the fix? BEYOND FRUSTRATED WITH HN.

Screenshot 2018-02-18 11.46.02.png

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