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Constant Buffering, Sluggish Webpage Loading, Ongoing 6 Months+ (attn: @Remy)

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bare65
Advanced Tutor

Constant Buffering, Sluggish Webpage Loading, Ongoing 6 Months+ (attn: @Remy)

@Remy  I'm not sure if you remember but a while back...at least 6 months ago, if not longer, I started a discussion with you regarding some connectivity issues I was experiencing at that time. During that discussion, you decided to dispatch a tech to my house, however, after a day or so of me plugging and unplugging my modem, my service seemed to improve, the speeds that is... and not wanting to waste anyone's time coming all the way out here for nothing (we live in the desert boonies)  I contacted you via that same discussion and cancelled that service call / technician appt. thinking that my service was back to normal.

 

Unfortunately, that wasn't the case, and if anything, the disruptions to our service is only getting worse...

Over the past 6 months or so my internet service has noticeably deteriorated to the point where I'm unable to watch any sort of streaming content (Netflix, Hulu, Peacock, YouTube and so on) without experiencing constant buffering every 10 seconds or so. Hulu & Peacock were always a little iffy at the best of times, but now even my Netflix won't stream without the continued buffering. This constant buffering, streaming issues, general sluggish webpage loading has been occurring on ALL devices I use (Smart TV, Chromecast, Tablet, Cellphone and even my desktop computer).

I've tried connecting my devices using both the 2.4 GHz & 5.0 GHz, and my desktop computer via ethernet cable.

 

Let me be clear, This is NOT just a WiFi issue,  

These same issues also occur on my desktop computer which is connected to the HT2000w moden via ethernet cable.

Right now I'm in FAP and so I understand my speeds are currently throttled, but even with throttled service, my service was never this slow or crappy. 

 

Right at this moment, the only thing I have connected to my modem is my desktop computer (which is connected to the my HT2000W via ethernet cable). Here is a screen shot of my connected devices..

screenshot-192.168.0.1-2023.01.12-17_45_51.png

I've disconnected everything else but I'm still unable to load even the simplest of webpages on my desktop computer without a distinct sluggishness/slowness. Trying to do anything more than that and the content just simply won't load or play. (for example, streaming video of any kind, short video from news websites, ect) I've even tried using different browsers on my computer. Chrome, Firefox, Edge...you name it...it doesn't make a bit of difference.

 

I took screen shots from this morning and again from this evening of my speeds via testmy.net...I can't even do the usual 25mb tests because it takes FOREVER.  screenshot-testmy.net-2023.01.12-17_48_33.png

 

Like I said, this started well over 6 months ago and is just getting worse and worse regardless of whether we are FAP or not. 

 

I would at least expect better, faster service when we DO have data, but unfortunately there is no improvement to our speeds or service in general even when our monthly data plan resets on the 20th of each month..

 

Are there any known issues going on that I'm not aware off? My HT2000W System Control Center is not displaying any errors or codes (besides the FAP 24.1.1 that I'm currently in) and I've unplugged the modem several times and done everything else I can think of doing on my end to improve my service without any success.

We live out here in the desert boonies (literally) and the satellite dish itself has no doubt taken a beaten over all of these years what with the wind and dust storms we get. Is it possible that my equipment and/or the dish needs to be replaced or relined? Is out equipment outdated or in need of a tune up? Could that affect the signal and/or speeds? I'm just trying to figure up what to do to get our service back to where it was...any help would be greatly appreciated.

 

Many thanks in advance...

6 REPLIES 6
bare65
Advanced Tutor

@Remy    Here is my speed test from a few minutes ago...

screenshot-testmy.net-2023.01.13-08_28_45.png

 

I still have approx. 24G worth of bonus 2am-8am data, but was unable to perform even basic web surfing via my desktop computer when I tried between 3am and 4am this morning. I needed to pay some online bills and work on some other projects and couldn't even get the majority of the websites I tried to access/visit to even load (Verizon Wireless being just one of them). 

My speeds, although currently throttled due to FAP of my service plan data (15GB) should of resumed to norm once my bonus period started at 2am....they didn't. ☹️

Again...this has been pretty much our service for the past 6 or so months. 

I need to find a fix for this...Can you please help me with these ongoing issues.

🙂

bare65,

 

Thanks for reaching back out! We appreciate the detailed information, it helps us out to pinpoint issues. I'll go ahead and set up a new technician visit to your site, so we can hopefully get this issue resolved! Our local tech company will be reaching out to schedule a date and time to come assist with the ongoing problem!

 

Thanks,

Remy

bare65
Advanced Tutor

Thank you @Remy 

Last night I couldn't get any webpages to load on our computer (trying to work on yearly taxes 🙄) and hubby completely gave up trying to stream anything on the TV.

Usually he has more patience than me and will say "just give it a minute, it will start playing in a few" but the continuous buffering icon displayed on our TV (aka circle of doom) was too much, even for him. It took all he had to not throw the remote thru our 75" TV 😂🤣

 

bare65
Advanced Tutor

@Remy 

Were you able to set up a technician visit? No one has contacted me yet via phone or email with regards to scheduling a visit. Have you heard anything on your end? 

Just now got a call from the tech...scheduled appt. for tomorrow morning. Will let you know how it goes. Thanks again.

bare65,

 

I pinged the tech company assigned to your case earlier today. I'd expect a call in the near future!

 

Thanks,

Remy

bare65
Advanced Tutor

@Remy 

The technician came out. Was here just over 4 hours 😲 He did a number of things including running new cable and moving the modem into my livingroom so I could connect the TV directly to the modem via ethernet. As it was previously, my desktop computer was connected via ethernet to the modem which was in my master bedroom. He thought that may make a difference as far as being able to stream content on our TV....and my desktop computer is now using the 2.4GHz frequency (can't get it to connect on the 5GHz). He also switched out the modem several times as the lights (2nd, 3rd and 4th from the bottom) were intermittently flashing (which is what they were doing on my old modem). Those lights are still flickering / flashing (not sure if that's the correct terminology) and he's not sure why it's doing that.

He called into Hughesnet and they verified the 'flickering' but had no explanation for it either. With that being said he then switched me over to a new beam which did improve the signal strength. I'm now in the 99 range...before was anywhere from 65-80 on the old beam. 

 

I'm no longer in FAP (my monthly data reset this morning) but compared to last month when our data reset but we still were constantly buffering, my tv TODAY is streaming content much better and even though the lights are still flickering away, it has yet to buffer (I'm currently streaming Pluto TV)

 

My computer seems to be running just fine via wifi and the 2.4GHz frequency so I'll just leave it as it is. 

 

I appreciate that you helped me with this. I'll let you know if we have any additional issues, but for the time being, things seems to have greatly improved.

 

Many thanks again....