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Constant DNS errors/ or 'this page can't be displayed' . It has taken me more than 2 days of page reloads to even post.

New Member

Constant DNS errors/ or 'this page can't be displayed' . It has taken me more than 2 days of page reloads to even post.

Constant DNS errors/ or 'this page can't be displayed' . It has taken me more than 2 days of trying to get thru all the page reloads to even post.  In IE it's a generic "server not found" blank page etc type message, in Firefox it directly says DNS lookup error.  This happens probably at least 50-100 times per day until I give up, other times 5-10 times within a 5 minute window.

Time of day does not matter, it happens all day long and all night long.

HTTPS is affected too.  Disabling the turbo page doesn't seem to help.

It's not our router, we tested without the router by connecting PC  directly to hughesnet (HN) modem,  HN modem has been rebooted many times, and bought a brand new netgear router, no change at all.  It is on all our devices (phones/tablets/computers)

Router is set to get DNS automatically from ISP, manually setting to Hughes DNS servers changed nothing.

It has to be something they changed in the satellite service in the past month or two.  I sent an email help request and got a call back when I was not here to answer it.  Please no calls, that never helps.  My case ID for this issue is 54480023.
18 REPLIES 18
Honorary Alumnus

Re: Constant DNS errors/ or 'this page can't be displayed' . It has taken me more than 2 days of page reloads to even post.

Don,

DNS info is cached by the following devices within your "Network"

The Hughes Modem (The cure ... remove AC power from the modem for 30 + seconds.)

Your Router (the cure ... ( in part)  .. remove AV power from the Router for 30+ seconds)

IF your router is set to get DNS from ISP ... and it doesn't  work as you wish .. change it:



Understand that you may have to open a command prompt and run a "ipconfig/ flushdns" to clean out any cached OS DNS info.

If no router, you will have to open each network adaptor .. both wired and wireless and manually change DNS settings.

New Member

Re: Constant DNS errors/ or 'this page can't be displayed' . It has taken me more than 2 days of page reloads to even post.

Yes, I have done all that and it doesn't help.
Honorary Alumnus

Re: Constant DNS errors/ or 'this page can't be displayed' . It has taken me more than 2 days of page reloads to even post.

Router is set to get DNS automatically from ISP, manually setting to Hughes DNS servers changed nothing.


Please note that DHCP and DNS are TWO different things.


You do NOT want to set to Hughes DNS servers if you are having issues.

You DO wish to have YOUR router perform DHCP duties.

DUMP ALL cached data:

Restart in order:


Modem

Router

Computer (then run flush dns command)


Post screenshots.

New Member

Re: Constant DNS errors/ or 'this page can't be displayed' . It has taken me more than 2 days of page reloads to even post.

I have done all that and it didn't seem to help. I was kind of hoping for the 'trick' Amanda did on the DNS case last week where she said "we're changing your connections route" for Daavv3T.  But I guess I'll give it ago again and take screen shots.
Honorary Alumnus

Re: Constant DNS errors/ or 'this page can't be displayed' . It has taken me more than 2 days of page reloads to even post.

Don't "give up", Networking has a lot of ... twists, some make sense, some don't.


Moderator

Re: Constant DNS errors/ or 'this page can't be displayed' . It has taken me more than 2 days of page reloads to even post.

Hi Don

Thank you for posting your concerns. I have your account pulled up since you registered with your HughesNet e-mail address and I can see I can probably do the same fix for you too. Allow me to make a case today and when you post back, I'll know you are online and I can make the changes for you so we can test it out.

Thanks
Amanda
New Member

Re: Constant DNS errors/ or 'this page can't be displayed' . It has taken me more than 2 days of page reloads to even post.

I have the same problem as Don. I have that same error message anytime of any day! It isn't so much that it is annoying but more for the fact I have a home based business. When I get home from work at night I jump on my business page and get that error. I get the error if I try to get on Facebook so I can message my customers. It is so frecking bad I give up and go to my phone and go outside.  I have tried just using Hughesnet directly plugged into my computer and I have also used a wireless router. In fact 4 months ago I bought a brand new Asus AC88U for $300+ dollars that can handle all sorts of stuff and it still is the same. My husband cant get on his iPad to check grain markets or weather for his farming and he is so incredibly angry for the price we pay.  I have even asked for a new modem to which I get the same answer that it isn't the modem but the router..
New Member

Re: Constant DNS errors/ or 'this page can't be displayed' . It has taken me more than 2 days of page reloads to even post.

I followed the order and reset from 'auto from ISP' to the Google servers of 8.8.8.8 and 8.8.4.4. and still get errors.

New Member

Re: Constant DNS errors/ or 'this page can't be displayed' . It has taken me more than 2 days of page reloads to even post.