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Constant buffering on Youtube

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Constant buffering on Youtube

Re: Constant buffering on Youtube Computer specs Original Install Date: 10/7/2018, 12:06:40 PM System Boot Time: 12/18/2018, 9:17:39 PM System Manufacturer: Dell Inc. System Model: XPS 15 9560 System Type: x64-based PC Processor(s): 1 Processor(s) Installed. [01]: Intel64 Family 6 Model 158 Stepping 9 GenuineIntel ~2801 Mhz BIOS Version: Dell Inc. 1.12.1, 10/2/2018 Windows Directory: C:\WINDOWS System Directory: C:\WINDOWS\system32 Boot Device: \Device\HarddiskVolume1 System Locale: en-us;English (United States) Input Locale: en-us;English (United States) Time Zone: (UTC-05:00) Eastern Time (US & Canada) Total Physical Memory: 32,585 MB Available Physical Memory: 26,014 MB Virtual Memory: Max Size: 37,449 MB Virtual Memory: Available: 28,525 MB Virtual Memory: In Use: 8,924 MB Same issue as above I also turned on clean page file on shutdown no help I use you tube for my church work and it's impossible. I have no packet loss and I am at at 352 me delay.

1 REPLY 1
Distinguished Professor III

Re: Constant buffering on Youtube

@bitbyte

 

First, are you sure that you are not out of data?  You can see if you are on the HughesNet Usage Meter, on the HughesNet My Account site under the Usage tab, on the System Control Center, and with the HughesNet Mobile App. 

 

Secondly, if you presently have data, have you tried turning off, or snoozing, the Video Data Saver?  This may help, though with the lower resolutions (480p and under) it shouldn't be necessary.   

 

Next, is your computer connected to the HughesNet modem via WiFi or via LAN cable?  If it's presently connected via WiFi, do you have the ability to connect via LAN cable?  If not with the XPS laptop, do you have another computer that you could connect via LAN cable to see if it makes any difference with the Youtube videos?  

 

Lastly, if you are not out of data, and neither turning off the Video Data Saver nor using a LAN cable connected computer makes any difference, the reps will need some speed tests to be performed to see what your speed is.

 

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The following instructions contain the caveat that the speed tests need to be run with a LAN cable connected device.  This is to show the speed that HughesNet is providing, as testing speed via WiFi can introduce issues that can affect the results.  If you do not have a LAN cable connectible device with which to run the speed tests, you may want to see what the reps say, as in whether you should run the speed tests with a WiFi connected device, as the latter may not provide the information they need.  If you do not have a LAN connectible device with which to run the speed tests please reply indicating that so that the reps can make that determination.  

 

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To help the HughesNet Customer Service Reps get a head start on your speed concerns, please create a testmy.net account (if you do not already have one) and, while signed into that account, perform 3-5 tests during different parts of the day, then share the account results link with us here.

Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-disable the WiFi while the speed tests are being performed
-use the manual 25MB size download test file 

-If testing upload instead of download, please use the manual 4MB size upload test file
-space each test at least 5 minutes apart
-post your testmy results URL here, it may look something like http://testmy.net/quickstats/yourusername


For a more in depth guide on running the tests, please visit: http://customer.kb.hughesnet.com/Pages/7001.aspx  (due to being an older page, the test sizes are incorrect for Gen5 (please use the test sizes listed above, in bold, for Gen5)).

The Reps are on M-F from approximately 8AM to 5PM Eastern. They will be the ones to address your speed issues, but they will need these tests to do so.

 

If you are unaware of how to disable the WiFi in the HT2000W, please see "How do I manage my built in WiFi modem?" in this PDF.  Please be sure to click "Save Settings" after unchecking "SSID Enable" for each of the four tabs individually (2.4Ghz, then 2.4Ghz Guest, then 5Ghz, then 5Ghz Guest).  


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