@Mari wrote:
The tech that came out a while back said the red x’s on my uplink were likely on the HughesNet end.
https://imgur.com/a/VICf8
Any way for you guys to access the modem and tell what causes the uplink errors?
The reps can do that. They're on M-F from approximately 8AM to 5PM EST. Liz previously replied, so she will see your reply concerning the uplink errors.
Good morning Mari,
Thank you for all these updates. Engineering is currently investigating something that could be related to your concerns. Once I have an update on the situation I'll let you know before we attempt any further troubleshooting.
Your patience and understanding are much appreciated.
Thanks,
Liz
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Hi Mari,
Right now, your connectivity concerns don't seem to be related to what was happening this morning. Can you please confirm the state code number you saw when you had no connectivity?
Your cooperation, patience, and understanding are much appreciated.
Thanks,
Liz
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Good morning Mari,
I'm sorry to hear they are persisting. Our engineers are aware and currently working to address this. Once I have any updates to share I will post back.
Your patience and understanding are much appreciated.
Thanks,
Liz
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