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Constant excessive data depletion without usage!

jeff.fliesen
New Member

Constant excessive data depletion without usage!

Constant excessive data depletion without usage! I have been dealing with tech support for over a month now since I signed up for this service to no satisfaction being told I need to learn how to manage my data. I have gotten nowhere with tech support other than to go days without service disconnecting from modem so that test can be run with no notification back on what the results are. Also called 301-428-5500 to contact higher tech support and was told that I needed to call 866-347-3292 as that was the only support available.

I have read other post to see if I could diagnose how and what is happening and from one post imstalled the full version of GlassWire and from what I see I am not using anywhere closed to the high usage of data that HughesNet is reporting that I am using.  When my computer is connected to the HughesNet modem I can just sit her and watch from the HughesNet System Status go down one tenth of a GB at a time.  I tried to install the HughesNet Status Meter Setup and all I get is an error message "Installation directory must be on a local hard drive."

Here are just some of the problems I have seen over the past month.




It is my diagnosis that the problem is coming either from HughesNet software and/or hardware problem as it only happens when connected to the computer.  Also I feel that it is being caused by corruption on data as packets that are being sent & resent with HughesNet charging & re-charging for that corrupt data and the failed packets.  One time it took me 12 hours to upload two files that where 2.5 MB as they kept failing and looking back now I think that is what used up GB's of data as I really needed to send those network drawings for work that I had done.  Just writing this post has cost 3/10th of a GB up to this point where I have only uploaded 1.16 MB of jpeg files.  I also tried downloading AutoCAD Omega Alpha for Beta Testing (2.23GB) and those files where corrupt and I was not able to install.  This service after all the data is depleted is then throttled down to a 56k connection on download.

Here are the only 5 case numbers I was given from the more than a dozen calls I placed:
101338434
101433495
101493939
101505905
101506773
20 REPLIES 20
Stacey Watkins
New Member

Re: Constant excessive data depletion without usage!

Yes Hugh's net steals data and there is nothing you can do about it. Cancel credit card at bank and turn off service. They will try and steel your money if you don't cancel cc.
Amanda
Moderator

Re: Constant excessive data depletion without usage!

Hello Jeff,

Welcome to our community - sorry to hear about your concerns. We'd like to do some testing to see what we can turn up. Here's an nice graphic with easy to perform instructions (click to enlarge)




Also something to remember is that exceeding your data allowance will cause your speeds to slow down, which will affect the ability to upload or download files. This is especially true for your service plan as your throttled speeds are somewhere around ~150kbps and probably lower for uploads. 

Looking forward to the results of your data test!

Thanks
Amanda
Stacey Watkins
New Member

Re: Constant excessive data depletion without usage!

Stealing data, I don't know why you would test that??
Gwalk900
Honorary Alumnus

Re: Constant excessive data depletion without usage!

Stacey,

It would be best if you were to start a new topic of your own so that support efforts can be focused on your specific problem.

In general data can only be used in two places. On the Hughes end or on the users end of the network.

The test described above is to determine if the Hughes modem is using data on its own.

If the modem is found to be "not guilty" then information will be given on how to dig deeper into what programs, processes or devices on a users network is using the data.


GabeU
Distinguished Professor IV

Re: Constant excessive data depletion without usage!

Steals what?  They don't steal data.  They don't steal money.  So what is it they steal? 

Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
maratsade
Distinguished Professor IV

Re: Constant excessive data depletion without usage!

Wow, Stacey, you're encouraging people to break the law. Shame on you.
GabeU
Distinguished Professor IV

Re: Constant excessive data depletion without usage!

Not only that, but it's a great way to ruin your credit rating. 

Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
BirdDog
Assistant Professor

Re: Constant excessive data depletion without usage!

Well, they do charge for service, and an ETF if applicable, also un-returned equipment fee, all according to the contract. So if that is stealing then I have a number of companies who are stealing from me.
jeff.fliesen
New Member

Re: Constant excessive data depletion without usage!

This reply was created from a merged topic originally titled Constant excessive data depletion without usage!.

I have been dealing with tech support for over a month now since I signed up for this service to no satisfaction being told I need to learn how to manage my data. I have gotten nowhere with tech support other than to go days without service disconnecting from modem so that test can be run with no notification back on what the results are. I also called 301-428-5500 to contact higher tech support and was told that I needed to call 866-347-3292 as that was the only support available.

I have read other post to see if I could diagnose how and what is happening and from one post installed the full version of GlassWire and from what I see I am not using anywhere closed to the high usage of data that HughesNet is reporting that I am using. When my computer is connected to the HughesNet modem I can just sit her and watch from the HughesNet System Status go down one tenth of a GB at a time. I tried to install the HughesNet Status Meter Setup and all I get is an error message "Installation directory must be on a local hard drive."

It is my diagnosis that the problem is coming either from HughesNet software and/or hardware problem as it only happens when connected to the computer. Also, I feel that it is being caused by corruption on data as packets that are being sent & resent with HughesNet charging & re-charging for that corrupt data and the failed packets. One time it took me 12 hours to upload two files that where 2.5 MB as they kept failing and looking back now I think that is what used up GB's of data as I really needed to send those network drawings for work that I had done. Just writing this post has cost 3/10th of a GB up to this point where I have only uploaded 1.16 MB of jpeg files. I also tried downloading AutoCAD Omega Alpha for Beta Testing (2.23GB) and those files where corrupt and I was not able to install. This service after all the data is depleted is then throttled down to a 56k connection on download.

Last time I called in I was told that I would be given a 3GB added to my account which either was never done or it was depleted while I was disconnected from the modem. The service is supposed to be 5MB downstream and the highest speed I have ever seen was only 500k and when I call tech support all I get is apologies and told that that speed is not available in my area and that HughesNet will be sending up a satellite in December that will fix that problem, yet in the meantime here I am being charged an excessive high price, for as they have admitted it “Not fully functional system” that is working as I would describe it “Like a leaking water meter” where I am paying for the leaks of their broken equipment. I am also getting daily e-mail messages from HughesNet and Web pages that come up when I try to go to other Web pages saying that I am past due on my monthly fees that they tried to deduct automatically from my bank account even though I had never authorized that. I had then called HughesNet to find out that they do this without telling the customer they are doing that to save them a $5.00 charge on the bill that is a discount for automatic payment even though I was never informed that when I first signed up for the service. I then told them that there was a problem with me making a payment as I was not able to make a deposit to my out of state bank account due to the poor depleted service every time I tried to deposit a check using a smartphone or IPad and that I would have to mail the deposit to the bank which last time I did take seven days.

Another thing that bothered me was that during the install I was asked to sign things for the install from a small wireless device without being given the ability to read or know what I was signing, as I was a little worried from when they were drilling into the new roof and that might be doing damage and I was signing a release from their damage from the install. I paid $168.98 on 10/06/2016 for the install and first month’s service, having to wait some time past that for the install now wondering if it may cost thousands to repair the roof before winter if I need to remove the poor working satellite service. Another thing is that HughesNet does offer the option to purchase Tokens for more GB’s of service and at the rate that there leaking system is going losing like 20GB in a week it would cost me like an additional $480.00 on top of the $79.39 bringing it to a total of $559.39 more than that of the monthly cost of a T1 line totally un-affordable for just home service.