Chris,
I will be up there at the location this coming Friday Nov. 20th. It would be great if an experienced technician at HughesNet could call and see if we can't get this sorted out. Preferably after 10:00 AM MST. Can they give me an approximate time window? Is there a way for me to privately send you the correct phone number for them to call? The official number on the account is not actually at that location.
Strangely our connection has come back up since we last talked. This also happened when we had this problem in the past. It would randomly lose the Internet connection and then randomly come back up, sometimes hours, days, or weeks later, even if we were not at the home and had not rebooted the modem. We have not been on site and have not rebooted the modem or done anything since I last talked to you. . There was no power outage to my knowledge that could have effectively rebooted it for us. Odd and frustrating. We really need this to return to a more reliable connection.
Thanks,
Mark