We have had ongoing connectivity issues for about a month or so now, typically a reboot will resolve this (although speed seems much slower in the same period as well as identified by Youtube stats). However this time the reboot has resulted in only 3 lights (bottom 2 and top one) on tje modem and no gateway connection, the self diagnostics say that we have a cable connectivity issue but the coaxial cable is finger tight. Please advise.
