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Continually Losing Connection

Freshman

Continually Losing Connection

Hello:  I am continually losing my internet connection.  It may work great for several days without a problem.  Then I have a day like today, I worked for a couple hours then started frequently loosing the connection.   The connection is lost from 20 to 55 seconds, time between lost connections may be short as a mouse click.  I'll loose the connection without respect to the weather.....with exception to snow,  I have cleared snow from the dish a few times.

The problem remains the same if connected to Wi-Fi or a Cat5 connected directly to the modem.

 

Thanks for your help!

 

Tom

13 REPLIES
Instructor

Re: Continually Losing Connection

Don't take this the wrong way, but: Where are you that you're clearing snow from your dish in July?


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Assistant Professor

Re: Continually Losing Connection

@MarkJFine

Higher elevations in western canada may see some snowfall this time of year... Unlikely anyone lives in those areas, and if they do, unlikely they are direct Hughes customers...


@O_Malley

Weather at both your location, and the location of your gateway can impact your service.  Your gateway is usually located in one of many places in the western half of the USA.

Freshman

Re: Continually Losing Connection

Mark and Corrosive:

Sorry for misleading you.  The snow comment should not have been included or at least prefaced: The only weather related problem I have experienced is snow.  Last winter I cleared snow from the dish a few times.

Located in Red Feather Lakes Colorado

Professor

Re: Continually Losing Connection

@O_Malley

 

Like mentioned by Corrosive, it's very likely that the short loss of connection you've experienced is due to inclement weather at your gateway.  All gateways are located in the Western half of the country, but a customer's gateway is never located in their own state.  There has to be at least a certain distance between the home location and the gateway it uses.   Knowing where you gateway is can be beneficial when you have an issue such as this, as you can look at the weather at that location to see if that could be the cause.  

 

There are two ways you can find out where your gateway is... 

 

First, I can tell you where it is if you can tell me what it says for your Satellite Name and Beam ID in the Satellite box on the following System Control Center page...

 

http://192.168.0.1/#!/home/information

 

The second way is shown on the following page (it's Corrosive's personal site):  https://chucksbasix.com/2017/10/06/how-to-find-your-hughesnet-gateway/#more-189

 

Of note:  The page on Corrosive's site can take a bit of time to load, but hang in there, it will load.    


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Moderator

Re: Continually Losing Connection

Hello O_Malley,

 

Welcome to our community! I was able to research your account a bit and did not see any recent issues for your particular beam or gateway. I will need to research your equipment logs for any causes of the intermittent connection, so if at all possible please do not power off your HughesNet equipment for the evening.

 

Thank you,

Amanda

 

Freshman

Re: Continually Losing Connection

Good Morning Amanda:

 

Thank you for looking into the problem.  I did not power off the HughesNet equipment last evening and will leave everything on today.

 

Best!

Moderator

Re: Continually Losing Connection

Hi O_Malley,

 

Thank you for your patience. I reviewed the data recorded, however I do not see any anomalies that would cause the issue you are experiencing. I do have a concern about the connected d-link router, I don't recall if I saw that before... are you connecting to that router wirelessly? Since the wireless radios are enabled on your HughesNet modem, I suspect some possible interference.

 

~Amanda

Freshman

Re: Continually Losing Connection

Hi Amanda,

 

I appreciate your response.  The complete system from the HughesNet dish to the computer is hard wired.  This is what I have in place:

  • Coax cable runs from the HughesNet dish and is connected to a d-link2394-5GHz located in the basement mechanical room,
  • Then a Cat5 cable runs from the d-link2394-5GHz to a d-link2394 located in the loft on the second floor,
  • Then from the d-link2394 a Cat5 cable connects to the computer.

 

Our cell phones are connected wirelessly to the d-link2394.

 

Should the wireless radios on the d-link2394-5GHz be disabled?

 

Thanks!

 

Highlighted
Professor

Re: Continually Losing Connection

@O_Malley

 

Where is the HughesNet modem?  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit