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Continued slow speeds on Beam 55 Norcal....help????

BA_87
Sophomore
‎01-07-2018 09:43 PM
‎01-07-2018 09:43 PM

Continued slow speeds on Beam 55 Norcal....help????

Very hit and miss, and I will not buy the excuse of "we are working on it", which is repetitive and dishonest.

 

I am fed up just like everyone else on here, piss poor service and no support.

 

Can I be moved to a different beam?? To help with the speed issue?

 

Does anyone at Hughesnet care? My previous post was ignored so I will try again.

 

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16 REPLIES 16
GabeU
Distinguished Professor IV
‎01-08-2018 12:32 AM
‎01-08-2018 12:32 AM

Re: Continued slow speeds on Beam 55 Norcal....help????

Your previous post wasn't ignored.   There're no reps on during the weekend to read it.  It can take a few working days for a rep to reply.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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gokartergo24
Tutor
‎01-08-2018 01:15 AM
‎01-08-2018 01:15 AM

Re: Continued slow speeds on Beam 55 Norcal....help????

I am an installer. I do some work in beam 55. Thou most of it is in Beam 54 and beam 70.  I can tell you that the engineers are working on it. We just got an email Saturday. Some of the work that is being done is on our end.  It is not my place to tell you what they are doing. And I don't know all of what they are doing. But I can say. Hughesnet does care and is working on it.

BA_87
Sophomore
‎01-08-2018 06:05 PM
‎01-08-2018 06:05 PM

Re: Continued slow speeds on Beam 55 Norcal....help????

If they are indeed working to fix the problem, it would be nice if they kept us updated with the status, especially with everyone else on here posting with the same issue.
EdV
Sophomore
‎01-08-2018 06:15 PM
‎01-08-2018 06:15 PM

Re: Continued slow speeds on Beam 55 Norcal....help????

@gokartergo24 wrote:

... Some of the work that is being done is on our end.  It is not my place to tell you what they are doing. And I don't know all of what they are doing. ...

@gokartergo24

Just curious. What do you mean "Some of the work that is being done is on our end"?.  Where is "our end".


EdV

Location: Placerville, CA|Gen5 Beam:55|Gateway:GIL|Router:ASUS AC68U
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gokartergo24
Tutor
‎01-08-2018 06:28 PM
‎01-08-2018 06:28 PM

Re: Continued slow speeds on Beam 55 Norcal....help????

Not my place to say.. But a lot of them will require a tech visit..

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EdV
Sophomore
‎01-08-2018 06:35 PM
‎01-08-2018 06:35 PM

Re: Continued slow speeds on Beam 55 Norcal....help????

@gokartergo24

Wow, even the definition of "our end" is secret?  Really?  I'm not asking for what is being done, I don't want you to get in trouble.  I just want to know what is meant by "our end"  WHERE IS OUR END?

Location: Placerville, CA|Gen5 Beam:55|Gateway:GIL|Router:ASUS AC68U
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gokartergo24
Tutor
‎01-08-2018 06:59 PM
‎01-08-2018 06:59 PM

Re: Continued slow speeds on Beam 55 Norcal....help????

Sorry  "our end" I meant a tech visit..

EdV
Sophomore
‎01-08-2018 07:14 PM
‎01-08-2018 07:14 PM

Re: Continued slow speeds on Beam 55 Norcal....help????

@gokartergo24

No problem,  thanks for the explanation.

 

EdV

Location: Placerville, CA|Gen5 Beam:55|Gateway:GIL|Router:ASUS AC68U
BA_87
Sophomore
‎01-08-2018 08:36 PM
‎01-08-2018 08:36 PM

Re: Continued slow speeds on Beam 55 Norcal....help????

I had an installer move me from beam 39 to beam 55 back in december, everything on my end checked out just fine, my signal strength improved but not the speeds. Ive been on here trying to get updates about the "fix" but Hughesnet doesnt communicate with their customers.

Do the engineers have a way to contact us directly?? Can they post on here? Would be nice to know whats going on. Im tired of hearing "we are working on it"