Very hit and miss, and I will not buy the excuse of "we are working on it", which is repetitive and dishonest.
I am fed up just like everyone else on here, piss poor service and no support.
Can I be moved to a different beam?? To help with the speed issue?
Does anyone at Hughesnet care? My previous post was ignored so I will try again.
Your previous post wasn't ignored. There're no reps on during the weekend to read it. It can take a few working days for a rep to reply.
I am an installer. I do some work in beam 55. Thou most of it is in Beam 54 and beam 70. I can tell you that the engineers are working on it. We just got an email Saturday. Some of the work that is being done is on our end. It is not my place to tell you what they are doing. And I don't know all of what they are doing. But I can say. Hughesnet does care and is working on it.
@gokartergo24 wrote:... Some of the work that is being done is on our end. It is not my place to tell you what they are doing. And I don't know all of what they are doing. ...
Just curious. What do you mean "Some of the work that is being done is on our end"?. Where is "our end".
EdV
Not my place to say.. But a lot of them will require a tech visit..
Wow, even the definition of "our end" is secret? Really? I'm not asking for what is being done, I don't want you to get in trouble. I just want to know what is meant by "our end" WHERE IS OUR END?
Sorry "our end" I meant a tech visit..
No problem, thanks for the explanation.
EdV
@jezra wrote:As this is supposedly a 'community' support site, and you are part of the community, perhaps it is your place to say what is entailed in the requisite tech support visit.
There aren't a lot of options as what is required by the tech visit, it could be:1. replacing the modem
2. repositioning the dish
3. updating the modem software in a manner that can not be done remotely
Hopefully HughesNet becomes quite a bit more transparent and open regarding this issue.
While gokartergo24 is part of the Community, he is also an installer, and the two things are separate. That he volunteered the info he did is nice, as he doesn't have to divulge anything.
I just hope the issue is fixed soon.
Thanks,, I wish I could say more. I am just an installer. Not one of the engineers.. But what they have planned that I know of. Sounds like a really good start..
I'm sure if we word it properly, we could probably only pay for the service we are getting...
Something like:
<tongue in cheek mode =on>
Dear Hughesnet, I am consistently receiving only 1/20th my Gen5 speeds. This issue has been going on for several months. As a result, I am only paying 1/20th of my bill until the problem is fixed.
"Your cooperation, patience, and understanding are much appreciated."
Signed, unhappy user
<tongue in cheek mode =off>
It works for them 🙂 Maybe it will work for us. What do ya think?
COME ON HUGHES, BE BETTER!
@jezra No that is not all the techs will be doing.. But it is on a case by case bases..
Hi BA_87,
Thanks for your patience. Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.