Well, this is a forum and forums are for open discussions right? As the title indicates, what are your thoughts on Hughesnet's customer base actually trying to scam Hughesnet.
I have read through a lot of posts on the forum. Not all, but a fair amount are from users of Hughesnet service expressing hatred with the service, and what appears to be ALL ending with "I want my money back" or "I can't pay for the Early Termination Fees" or "I need my fees waved". Some users are given FREE data tokens, WHICH THEY USE, and still want refunds. Overall I'm hearing and gathering the customer base saying "Give us service, but I don't want to pay. I want to burn through as much data as I can, and in the end I want all my money back no matter how long I have used the service". It truly is sad, and people should be ashamed of themselves. You mix up your junk and bad behavior so that legit folks don't have a fair shake. It says in the fine print that you will pay an ETF! Tough $hit! You signed up didn't ya. You reached in your purse, wallet, jar, pillow case, and gave them your card, which is EQUAL to your signature. Just because you didn't read extra information or didn't research prior to signing up, is not Hughesnet's problem. "They didn't tell me..." Bull! They did too! The agent on the phone didn't sit in silence!
Deep breathe... 🙂
I have always been told/taught to READ the fine print on everything, and do the research. If then and only then you decide to give it a go, IT IS MY FAULT. No one HELD A PERTICULAR WEAPON TO MY HEAD AND FORCED ME TO SIGN UP OR PURCHASE ANYTHING IN MY LIFE! You have a choice. It was the clearest of choices! Sign up for Hughesnet or Don't. As a consumer, and a citizen of the United States of America, you had a choice. Hughesnet is not a monopoly. There ARE other services out there, and you had the option of going with a different one, or researching a different service. But you didn't. You also CALLED them or placed an order online. YOU DID! Not hughesnet! If you called them to order, the person on the other line just didn't say, "Give me your credit card, and good luck". THEY EXPLAINED THINGS TO YOU, and it was up to you to listen, and ask questions if YOU don't understand. They are a business, and if they can get someone to sign up without asking a single question, WOOT WOOT! Gas stations would love it if you walked in handed them your credit card, and you said "CHARGE WHATEVER YOU WANT" and you walk out with nothing, don't fill up and drive off. Kinda makes you look stupid doesn't it? SAME HERE PEOPLE!
I'm glad that my service is above what I expected. I am sorry for those that are legitimately experiencing trouble. Just like buying a car, you will experience trouble at some point. I just hope that if I experience problems, that two things will happen...
1. Hughesnet will guide me through the issue as best as they can over the phone or via the forum, and send help out if it is feasible.
2. My installer is nice enough that I can call them for assistance or input. If I feel I need to.
I wish all the best to everyone! I hope in the end I can help someone that is having a legitimate problem, I hope this forum never goes away, as it is VERY entertaining to read the complaints.
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How does NightShift help Hughesnet customers?
I'm glad that you are vigilant in watching your data usage and that you are aware of the resets. You're one step ahead of a lot of new users who expect it to just work for everything, including streaming practically nonstop.
I truly think that Hughesnet should have a one time lock screen for new users, sort of like the screen that pops up if the bill hasn't been paid. It would be something that explains the importance of being cognizant of data usage and maybe even explain the initial daily resets, with the former being the most important aspect. They would have to read it and "sign off" on it in order to begin using the service. Then, with the implementation of this, there would never be the "I didn't know" scenario.
Personally, I watched my data from second one when I signed up in Nov of 2004. I wanted to make sure I didn't go over my allowance. I knew what "data" was, and knew what a "data limit" was. I guess some people, even though they purchase a plan based on the amount of data it has, don't put two and two together and realize what a data limit is.
jezra and I don't see eye to eye on whether it's a scam or not, but I think we both agree that something needs to be done to make customers aware of the resets.
With that said, like I mentioned, I think the more important part is to get customers to be aware how important it is to watch data, because even if the daily resets where made aware to every single customer who signed up, there would still be problems with people running out because they didn't watch what they were using. But, in the end, that isn't Hughesnet's responsibility. It's the customer's.
Again, though, I'm glad you watch what you are using. I wish more people did.
So far I have been completely satisfied except for the one time we were out of power and our home phone didn't work because we had no internet service in the home.
This is the one reason I won't ditch my landline phone. I know some people get Hughesnet Voice because they have no other option, but I also know that there are people who dump their landline service and go with Hughesnet Voice. It's the latter that troubles me, because even though it's more expensive for a landline phone, the reliability of an internet based phone is zilch in comparison. In my 26 years of having my own phone service, I've never had a phone line go down. Not only that, but emergency services can find me. With Hughesnet Voice, or even a cell phone, one better hope they give their address before they pass out in a health emergency. Again, home phone lines are getting considerably more expensive as time goes on, but the peace of mind is worth it to me.
You know how you have X amount of data for the month? Well, during your first twenty days of service, that monthly amount resets every day, so whatever your monthly limit is can actually be used every day, and the next day it will be there again. My monthly data limit for Anytime Bytes is 15GB. If I was in the midst of those first twenty days, I could download 15GB today, and tomorrow my data would be full again, allowing me to download 15GB again. It's the same with the Bonus Bytes, as well. All data. So, theoretically, I could download 65GB from 12:00AM to 11:59PM, and at 12:00AM the data would be full again.
I only discovered the resets because on the second day my data usage said zero, and I know that I had used over 200MB the first day. I used another amount, and on the third day I was back to full, at 15GB. I came on here to ask if something was wrong with my Status Meter and was told about it. Now, supposedly, they send out email to new customers to tell them about the resets. But, who reads them? So, even now, for most, if they don't watch their usage, the resets is something they will never know about.
Also, if they don't watch their usage, it can cause problems with the monthly allowance seeming larger than it is. With these resets, what you may do the first month you may not be able to do the second month. Some find this unfair, as they believe it gives them a false amount of data the first month with which to see if they want to remain with Hughesnet. I don't look at it this way, because if this were true, then their idea was to run the system until they ran out of data to determine how much they could use during a month, and nobody does this. There are differing views on this. I'm on the side of...watch your data usage. If one runs out of data the second month because they were doing the same as the first month, that's a bad way of gauging data usage.
The oft given reason for them doing this is to allow new customers to update their computers and/or devices to current and download any program(s) that they may need or want in such a way that it won't affect their normal monthly allowance. They do it as a courtesy.
Sometimes when people get the service they have a new computer, or even an older computer than hasn't been on the net for quite some time and they need sizeable updates to get them current, even doing something like upgrading to a new OS and such. Sometimes adding new programs, as well.
When I found out about the resets I definitely took advantage of them, updating some old game files and all three of my computers to Windows 10. I downloaded a few other things, as well, like the newest version of Linux Mint.