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Customer Base = Scamming Hughesnet

Assistant Professor

Re: Customer Base = Scamming Hughesnet

As far as TV I do OTA (Antenna) and get 26 channels. Includes all the major broadcast stations, ABC, NBC, CBS, FOX5, Public TV and a bunch of low power local stations with MeTV, NewsMax, Works, Grit, THIS, and AMGTV.

Probably at an advantage as elevated in the mountains with a pretty clear shot to all the transmissions towers, some 80 miles away. But all in the same direction. Some super new digital HD TV antennas that are small and really pickup weak signals. Plus I have an amplifier at the antennas.

Never had satellite TV, wouldn't know what to do with 100+ channels.
Distinguished Professor III

Re: Customer Base = Scamming Hughesnet

As a sales rep, I would just say "it's best for browsing the web,  I would not subscribe to  streaming services such as Netflix, HBO, or other streaming services because at best you will have limited use of those services.

Saying you can stream in moderation is basically saying you have to be careful and would indicate that this is not what Hughesnet is mainly for.  Again, there are a number of people that subscribe to these services and watch films and TV shows, but again, in moderation, so is giving the opinion of not subscribing to one of those services really all that appropriate?  Moderation means restraint.  That, alone, says it all.  You can, but in moderation, or with restraint.


If you want to stream a movie every now and then, say one movie a weekend or 4 or 5 movies a month on a 10 GB plan, that is probably going to fit the download usage based on just web browsing".

Although that may sound good, that's a big no-no.  A rep CAN'T give recommendations like that.  That can cause a ton of trouble, and there are so many reason that something like that can be incorrect.  "You said I could watch four or five movies a month with a 10GB plan, but I was only able to watch just over two and a half before I ran out of data.  It turns out that other things used a lot of my data, too, but you never said that could happen.  It's your fault.  I want my money back."  The definitions of the films.  The lengths of the films.  The other things using data.  There're dozens of variables that can't all be included in a disclosure, so any mentions to numbers or amounts of anything can't be said.  So to round it up, they say in lower definitions, explaining why, and in moderation, or with restraint.    


That is my point, more services are being delivered via the Internet, whether it is entertainment, shopping, online banking, etc,..  Advertising in the US is understandably geared to this trend. Hughes net or any metered service has a strong current to swim against with frugality. Just goes with the terrioritory and I'm trying not to beatup on Hughesnet.  Hughesnet should just own it be straightforward is all in the sales of the service.

Hughesnet is as straightforward as they can be without going through a three hour spiel about what could be done, might not be able to be done, what could interfere with things, what might use data that may have been used elsewhere, and so on, and so on, and so on.  They can only give exact answers on things that can be exactly answered.   

Again, when someone buys a plan, they are choosing between data amounts.  Hughesnet, during the disclosure, can only give basic, broad recommendations.  The bottom line is that it is up to the consumer to learn what data is and how to best use that data.  Hughesnet only sells data, but it's up to the consumer to use that data how they want to.  Hughesnet discusses the twitch based games, because those can't be used with it due to the latency.  Hughesnet says that when streaming, it's best to do it in lower definitions, as it can consume a lot of data.  That right there should clue people into the fact that it will use a considerable amount of data and that they should pay attention to the data usage.  And, again, moderation means restraint, which means pay attention to the data usage.  If a consumer asks if they can stream, the answer would be yes, but with those recommendations.  Again, they can't give recommendations as to numbers of films or TV shows.

The best they can do, again, is to recommend streaming in lower definitions and why to do so, and to do it with restraint.   


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Distinguished Professor III

Re: Customer Base = Scamming Hughesnet

That is my point, more services are being delivered via the Internet, whether it is entertainment, shopping, online banking, etc,..  Advertising in the US is understandably geared to this trend.

I do all this and more.  The only part of the "entertainment" is that I don't stream.  I have regular OTA TV and DirecTV for that.  If there's a movie I want to watch that hasn't been released on HBO or something similar yet, I wait.  I almost always have more than 90% of my Bonus Bytes and 70% of my Anytime data left at the end of my service cycle. 

Perhaps it's just my age, but I will never understand how important streaming has become with people.  For some it's like air, and I simply don't get it.  I'd like to see the new Star Wars film.  I could stream it now.  It's on next month on Starz.  I'll wait.  It's not so important to me that I have to see it right now.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Distinguished Professor III

Re: Customer Base = Scamming Hughesnet

Never had satellite TV, wouldn't know what to do with 100+ channels.

I got satellite TV when I didn't work anymore.  If I still did, I probably wouldn't have it.  I'm not much of a book reader, and there's only so many NY Times and LA Times crosswords, so I like having a variety of TV to choose from.  LOL.  I didn't care much for what was on the OTA channels, save for a few things on PBS, and DirecTV gives me a lot of channels with decent programs, plus I like to watch movies now and again. 

Well, I might still have gotten DTV eventually, but my service package would be a much smaller one.  Probably very basic. 


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
New Member

Re: Customer Base = Scamming Hughesnet

Wow!  Didn't know this post was going to be such a hit!


As someone stated before, I am in a honeymoon phase with hughes as my data resets JUST expired today I believe, as I can see now that my data has not been reset.  Jezra asked me how much data I have gone through..  I'll be honest, if I had the time to tally every single day of data usage from the day I signed up, to today, I have already burned well through my 50gb anytime.  HOWEVER, I did know that my data was going to reset, and I tested the service to the limits.  I wanted to make sure that the service out performed my frontier DSL.  IT DOES!  Now that I no longer get resets, I have to use accordingly.  I already informed my wife, and she to is now aware.  Big downloads will be done in bonus bytes or our data will be used accordingly.  We will treat our internet just as we do our check book. 


Also someone had mentioned how bad dealing with, or calling hughesnet would be.  I have actually talked with them over the phone, and through the chat.   (Chat is done with a computer type service, and a human assists when needed).  My experience.... A+


So, as of right now, even with me starting to watch my data go bye bye, chewing off my finger nails..  LOL 


Hughesnet Grade... A          <---  You would have had a higher grade, but a received an email stating that I had signed up to Premium services in which I had not.  After a Chat with the online chat.  The email was an error and needed to be ignored by me.


Eric

New Member

Re: Customer Base = Scamming Hughesnet

Jezra...  You wanted to know how much data I have used so far?  I just took the time and tallied everything...  43.4 GB.  I WAS DOWNLOADING THE HECK OUT OF STUFF, and my wife binge watched Netflix so she could catch up on her shows before we canceled Netflix.  I am supprised with all the GB downloads of game updates, and computer updates, and stuff that after 23 days I still have technically 6.6GB of data left.  I wasn't able to figure out bonus bytes, but I know I downloaded at least 3-4 gigs of stuff cause that's when our download speeds were in the 19mbps range.  Shhhhhhh... don't tell anyone about our speed...  I don't want them to share our speed with someone else... :-))))


I have not downloaded the data tracker cause it does us no good on the PS4, and the IPADS.  My computer gets used seldom, and all homepages have been set to 192.168.0.1 so when we go to the internet we can check our data before continuing..  ;-)


Eric=Data for days!  lol

New Member

Re: Customer Base = Scamming Hughesnet

So Eric, explain to me, what types of things you had to download? And was it noticeable on your system? In other words, could you have done this "stealth" ... With nobody else in the house noticing? I am curious as to what it takes for a system to download that much data?
New Member

Re: Customer Base = Scamming Hughesnet

I logged into my.hughesnet.com, and clicked on the usage link on the very left side, from there you have the option of seeing, Daily, Weekly, Monthly, and 2 months.  That's how I calculated.  I just hovered with my mouse and added all the TOTAL data each day.
Highlighted
New Member

Re: Customer Base = Scamming Hughesnet

I am not quite sure of what you mean...  But let me try and answer.


1.  I did not have to download anything.  Every device that we own that needed updates, was already up to day.   I wanted to test Hughesnet for 20 days, and make sure that it was the correct service for me and my wife.  Our household owns 2 ipads, 2 iphonse, 3 computers, 2 roku boxes for streaming Netflix, PS4 and Wii.  All things ran excellent on our Hughesnet Gen4.  We are lucky in the fact that we can pay for the ULTRA plan.  50gb/50gb.  However, I am a closet computer nerd, and understand how data and things work.  I know that PS4 game updates once in a while can be up to 3gb.  My xplane flight simulator on my computer also needs updates from time to time.  So while our data was resetting for 20 days, we downloaded updates on the PS4, xplane, and download steam games.  All the while, testing our download speeds.  So I know which times I get the best speeds, and can use this information to my advantage.  All my downloads were noticible on my system.  My wife and I HAD to ok the downloads.  Nothing is set to automatic.  I can check data usage on the HT1100 @ 192.168.0.1 and via my.hughesnet.com.


2.  "Stealth" downloads.  If you are asking if someone could sneak downloads without me catching it.  Like if my 10 month old daughter could eventually download something in the future without me knowing.  Heck no.  All data usage is tracked in detail at my.hughesnet.com.  Example..  I could not find out why all our devices were off, but something was using .1mb of data every hour.  That's 1 Mega byte every 10 hours.  Come to find out, after all the devices were off.  The PS4 was the only device still on.  It stays connected to the internet...  Barely, but it does, and burns up this data every hour.  I shut this device off completely, and now when checking on my.hughesnet.net, it shows all ZEROS across the board every hour.


3.  Now, when you say...  You are curious as to what it takes for a system to download that much data...  Its not really all about downloading.  Everyone assumes data is only used for downloads.  You have uploads as well.  Data travels in two directions.  My wife and I have our household, set up in such a way that we know all devices are off, and between the communication between us, we know who is going to use data, and deligate when we can make big downloads.  If I want to use the Ipad, I turn on the wi-fi on just that device.  I shut it off when I am done.  If I want to download a big game update, or a game I purchased on steam, I do that after 2am.  Yes, I set an alarm for 2:01am.  Stroll downstairs to the computer, and click download..  Then roll back up stairs, and crawl back to bed.  Then when I wake up at 6am for work, I go back downstairs and shut things off. 


My advice to everyone...  It's really simple.  Get in control of your house...  Every modern device has wi-fi basically.  All devices want to connect to the internet to do something..  Just don't let them.  Shut everything off, and only turn on the devices you are going to use.


I hope this helps.


Eric