Well, this is a forum and forums are for open discussions right? As the title indicates, what are your thoughts on Hughesnet's customer base actually trying to scam Hughesnet.
I have read through a lot of posts on the forum. Not all, but a fair amount are from users of Hughesnet service expressing hatred with the service, and what appears to be ALL ending with "I want my money back" or "I can't pay for the Early Termination Fees" or "I need my fees waved". Some users are given FREE data tokens, WHICH THEY USE, and still want refunds. Overall I'm hearing and gathering the customer base saying "Give us service, but I don't want to pay. I want to burn through as much data as I can, and in the end I want all my money back no matter how long I have used the service". It truly is sad, and people should be ashamed of themselves. You mix up your junk and bad behavior so that legit folks don't have a fair shake. It says in the fine print that you will pay an ETF! Tough $hit! You signed up didn't ya. You reached in your purse, wallet, jar, pillow case, and gave them your card, which is EQUAL to your signature. Just because you didn't read extra information or didn't research prior to signing up, is not Hughesnet's problem. "They didn't tell me..." Bull! They did too! The agent on the phone didn't sit in silence!
Deep breathe... :-)
I have always been told/taught to READ the fine print on everything, and do the research. If then and only then you decide to give it a go, IT IS MY FAULT. No one HELD A PERTICULAR WEAPON TO MY HEAD AND FORCED ME TO SIGN UP OR PURCHASE ANYTHING IN MY LIFE! You have a choice. It was the clearest of choices! Sign up for Hughesnet or Don't. As a consumer, and a citizen of the United States of America, you had a choice. Hughesnet is not a monopoly. There ARE other services out there, and you had the option of going with a different one, or researching a different service. But you didn't. You also CALLED them or placed an order online. YOU DID! Not hughesnet! If you called them to order, the person on the other line just didn't say, "Give me your credit card, and good luck". THEY EXPLAINED THINGS TO YOU, and it was up to you to listen, and ask questions if YOU don't understand. They are a business, and if they can get someone to sign up without asking a single question, WOOT WOOT! Gas stations would love it if you walked in handed them your credit card, and you said "CHARGE WHATEVER YOU WANT" and you walk out with nothing, don't fill up and drive off. Kinda makes you look stupid doesn't it? SAME HERE PEOPLE!
I'm glad that my service is above what I expected. I am sorry for those that are legitimately experiencing trouble. Just like buying a car, you will experience trouble at some point. I just hope that if I experience problems, that two things will happen...
1. Hughesnet will guide me through the issue as best as they can over the phone or via the forum, and send help out if it is feasible.
2. My installer is nice enough that I can call them for assistance or input. If I feel I need to.
I wish all the best to everyone! I hope in the end I can help someone that is having a legitimate problem, I hope this forum never goes away, as it is VERY entertaining to read the complaints.
I have to agree with jezra that 5 days of daily resets for new subscribers is adequate to get all devices updated but still leave ample time to evaluate the service.
The "devil is in the details" is a truism and those details are described in detail in the Subscriber Agreement.
If you haven't got it in writing, you haven't got it.
Claims by salespeople: Many aspects of computers and networking can be very confusing to those not well versed in the subject. A sales person may make a perfectly valid statement that is misunderstood or not comprehended by a novice user. Sales calls could run in to hours while trying to "educate" a new user. There are other forms of verification that can and should be done by every prospective customer regardless of product or service.
Research the subject. Take latency for example. Look at how many users totally are unaware of the concept.
People make assumptions ... incorrect ones at that. Take other "satellite" services such as Directv or Dish. Those types of "one-way" services can compete very well with cable with the result that many folks do not understand that two-way satellite communication is entirely different.
In the end any product or service can "break" and that certainly applies to satellite Internet and troubleshooting is a must. A satellite connection has more "moving parts" and therefore is more fragile than ground based services. Some of those parts are at the users location and that being remote requires that the subscriber participate in the troubleshooting process. A "do it for me" is not going to work in most cases.
At one time I was a novice user too and I phone the language barrier encountered in phone support to be frustrating beyond belief. New user, new subject, unfamiliar terms and I could only understand every third word.
Knowledge is King. The more you know about your system, its strengths, its weaknesses, the tools that you have available to you .. the less you need to rely on phone support.
This Community is a great resource in gaining that knowledge.