I think the sales person should up front say it is not for streaming movies, but if you do, you can maybe watch 3 movies a month.
That could cause just as many problems, possibly even more, due to people taking that as concrete. If they say you can watch in moderation, that isn't a concrete amount, and it means there are variations. Hopefully that would be enough to get people to pay attention to their usage so they can see what that moderation means for them.
And they shouldn't say it isn't for streaming movies, because you can stream movies, but remember, in "moderation."
The data amount given isn't Hughesnet's to watch or tell people what they can and can't do with it. All they can do is give suggestions, like watching in "moderation," which again, you would think would cue people to "watch" what they are doing with their data.
To me, that is misleading. Not a lot may mean 30+ hours/month as Birddog has said, but it is my belief people don't think of "not a lot" that way.
Not a lot has no concrete meaning. It will mean something different to every person. It's not misleading in any way, shape or form. It's basically a warning, saying you can't stream nonstop and you need to watch your data when you do. That's all it means. Nothing more, nothing less.
Unfortunately you, Birddog, and others are up against millions of dollars in HBO, Amazon, Netflex advertising showing people streaming seamlessly every night while eating popcorn and doing high fives.
These ads have nothing to do with Hughesnet, and if someone buys Hughesnet because of one of these ads, that's on them for not doing their homework.
I'm not disagreeing with either of you, I'm just saying parsing the definition of streaming to mean so many hours a month is a difficult way of explaining you are better off not planning your movie entertainment that way.
Which is exactly why the term "moderation" gives no indication of specific amount. Theoretically, you can watch 30+ hours of streaming at 300MB per hour, but the reps won't say this, because people will take it as concrete. If the reps said this, people will start watching whatever on LD, then when they run out at 23.5 hours, they'll get ticked, saying "well they said I could watch 30 hours." Everybody's system uses different amounts of data for different things, so while that 30 hours of viewing can be done, it's not for sure. It's all relative. In "moderation" is simply a warning that data should be watched during streaming. "In moderation" is the best term that can be used by someone explaining about streaming with Hughesnet. Can you define "moderation" when it comes to streaming, whether in hours or data amount? No. Due to this, it means you have to be cognizant of the amount of data you are using. Moderation gives zero concrete amount. It only means that you can do it, but how much and how often will be different for each person.
Moderation..."the quality of being moderate; restraint; avoidance of extremes or excesses; temperance." Moderation is the perfect word.
No, you are right on most people having Hughesnet because they have no other option. No one chooses Hughesnet if cable or fiber is available.
That is why I think the HN sales force would better served to be clear on this and not use terms "not a lot" or "moderation".
How would YOU be more clear? I'd like to know. Remember, you can't use a specific amount. No numbers.
Let's face it, the majority of the Internet US customer base will not be looking at being frugal with Internet usage when everything is going online.
Being that streaming is in no way a necessity and not at all important, if they want it that bad they can move. That's the only often performed thing that can't be done with Hughesnet in the same way that it can with landline internet. Streaming. That's it, along with a few other much less used things. Streaming isn't a right.
Lastly, I'm not trying to be short or anything, but I truly am curious about how, if you were a sales rep, you would tell someone about Hughesnet and its streaming limitations. Without being able to use concrete terms or actual numbers, it wouldn't be easy, but you can't do those things.
First, it would be best to start a new post, and in that new post, do the following...
If you provide either a case number from a prior phone call or the serial number located on a sticker on the back or bottom of your modem, the reps can use this info to locate your account and look into this for you.
DO NOT post any other personal info, such as your account number (the one starting with DSS), phone number, email address, etc. Only post either a case number from a prior phone call or the serial number from your modem, or both.
The reps are on here M-F from about 8:00AM or so to 5:00PM, so the earliest you would hear from them would be Monday.
The reps on here are at the corporate level and they can help much more than the phone reps.
If you want them to call, you will need to do what was asked. They will need to be able to locate your account.
But, I forgot to mention, it would be best to start a new post, then post the info requested above. The reason for the new post is so the reps can focus solely on your issue and not get it confused with the many other posts on this thread.