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Customer with extremely poor service

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cal.gilbert
Sophomore

Customer with extremely poor service

Although I'm not a new customer (been with Hughesnet for about 10 years), I too have seen unacceptable latency issues and poor network performance in the evenings. 

I too am using the Gen5 Modem on Echostar-19-NAD Gateway 14  Beam 68 Outroute ID 3.  Have an open case with HN and they are supposed to be sending a tech out for a dish repoint (hopefully to a less buggy beam).

Ping loops to Google were showing about a 10-30% packet loss and averaging 1918ms latency.  This was on Thursday, Aug 10 about 930PM EST.  Understandibly, during peak times (5-11PM) performance will slow somewhat, but getting  these speeds awful.  Posted from HN Speed test history.  Times posted are Western Time Zone.  There was an outlyer result 57423 that must have been a glitch since it posted after the 2Mb download section.  My case number is:  105517442

Test results from Testmy:  http://testmy.net/quickstats/CGilbert 

08/10/2017 08:09 PM
1057
1269
08/10/2017 08:08 PM
3277
589
08/10/2017 08:07 PM
1329
747
08/10/2017 07:24 PM
57423
670
08/10/2017 07:21 PM
3607
262
08/10/2017 06:59 PM
4747
444
 
 
1 ACCEPTED SOLUTION

Hi Cal,

 

I just spoke with an engineer and got confirmation that network adjustments have been implemented and have improved performance overall. I see in your recent testmy.net test results that you're getting pretty good speeds. Do you still have other concerns with your service with which we can help?

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

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