Thanks Liz, the tallest yellow spike on 2/3/16 data usage chart was a concern because I was Not using the internet at the time and nothing else should have been either as far as anything updating. I noticed the top 3 lights on hughes modem blinking like crazy, I have learned that when those lights blink fast then data is being used. That tall spike was before the LAN being disconnected, also interesting to note that there was an X in the uplink box on the other diagnostic hourly chart at that time. I called hughes tech-Brenda to try and catch this data loss problem in the act. The LAN was disconnected a 8pm (right after the tallest yellow spike) and you will see there continued to be data loss even though the LAN was disconnected. Data remaining per tech prior to unplug LAN 43.5gb daytime remaining.(I wish I would have gotten the more precise number off the dashboard). I called back prior to plugging LAN back in, tech-Brian, LAN plugged back in 10:44pm 43.5gb daytime data. Did not show up as looking like data loss by comparing the data number we used(If we would have used the more precise data amount from dashboard) we would have noticed the difference. What caught my eye was that the data usage chart clearly showed data use(upload and download) while LAN UNPLUGGED, even though it was mb's and not enough to change the gb's we were going off of. I called back immediately, the tech-Michael agreed there should not have been any data loss while it had been unplugged, so he said we had to do a different kind of test for overnight. This time I took down the more precise data number of dashboard. LAN unplugged again at 11:25pm data remaining- anytime 43300mb/bonus 47147mb.Readings confirmed with tech. I call back the next morning 2/4/16 prior to plugging LAN back in. The tech-Mike gives me his reading, anytime 43143mb/ bonus 47147mb, he also states that it will use 1 mg to turn on, Lan plugged in (directly into computer) at 10:04 a.m. he was right 1mb difference turning on, my reading was- anytime 43142mb/bonus 47147mb. There is 157mb data used while LAN was unplugged and even though it was a small loss I was happy to prove there was still data loss and I wasn't the one who used it. The 24 hr diagnostic chart gives the proof that my LAN was disconnected the whole time. Tech Mike then tried arguing with me that I did not lose any data even though I know how to add and substract. Then he was going to attempt to tell me it was my wifi router, I was no longer willing to listen about the wifi router anymore after I had already told him the LAN was directly plugged into computer and I have replaced my wifi router multiple times and they all were and still is password protected. I really feel as I have been insulted enough for over two yrs now.
see prior post for other posted charts, I live in central time zone.
2/3/16 called hughes at 7:54pm, call duration 51min, tech-Brenda, per tech (did not get screenshot) anytime data 43.5gb,8:07 LAN Unplugged. Ref#52419644
2/3/16 called hughes at 10:40pm, call duration 16min, tech- Brian, anytime data prior to LAN plug in at 10:44pm 43.5gb. Ref#52421149
screen shot at 11:00pm anytime data 43353mb
2/3/16 called hughes at 11:04pm, call duration 26 min, tech-Michael, anytime data per tech 43300mb/bonus 47147mb,I also took screen shots but can't find, guessing they didn't work but I also wrote them down with same amount, at 11:25pm LAN Unplugged. Ref#52421297
2/4/16 called hughes at 9:47am, call duration 27min, tech-Mike, prior LAN plug in- per Mike anytime data 43143mb,bonus 47147mb, 10:04 LAN Plugged in. (directly to computer), 10:09 screen shot and written anytime data 43142, bonus 47147. 43300mb minus 43143mb =157mb disappeared while unplugged. Ref# 52425389
I have also downloaded the glasswire, I will have to see if there is anything I have that will help figure this out. If I find info I will send it, but not tonight, I've been at this all day and I'm going to bed. I would like to spend time with my husband who has came home for the weekend and had gone to bed 2hrs ago as I tried to finish this post. Good Night.