Perfect. It's not that commenting on an existing thread or even adding to the discussion is bad or anything, it's just that when you are having a similar (or even the same) issue, it's best to start your own thread, like you did, so that the reps can see it and focus on your particular problem. When trying to get a problem fixed by talking about it on another thread, you may get lost in the fray, so to speak. By creating the new post like you did, you have a much better chance of getting the help you need.
They won't need to hide or delete your posts.
BTW, I meant to tell you to be as thorough and descriptive as possible in your new post, but you already did that. LOL. I hope your problem gets resolved. Good luck.