Hughes should however do away with the "Me too" and trying to get you to "Find similar threads" to post too while starting a thread, those all look like they'd rather you add to already created discussions
Not at all. The "Me Too" simply lets Hughesnet know that others may have had the same problem, even if helped by what was discussed in the aforementioned thread. As for finding similar threads at the outset of your posting, it's to suggest threads where your issue may have already been discussed and solved, so it's done to help you. To disable those features would be VERY bad, not only for the reps, but in the end, for you and me.
I will agree, though, that there could be some type of thing that says to start your own thread if the previous discussions and/or solutions don't help. There would be less confusion that way. In lieu of such a thing, you'll get the suggestions from us to start your own thread.
As for the speed tests requested...a series of speed tests do a LOT more than just give your speed. They can help with figuring out a myriad of problems. If they ask you to do them, they are asking you to do them for a reason. The reps know what they are doing and what they are looking for, and they wouldn't ask for something to be done that isn't necessary. That's what the level 1 phone techs are for. LMAO. J/K.