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DNS Errors

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Denise Holcomb
New Member

DNS Errors

For the last 2 days I have been getting frequent DNS errors, and have a slow internet connection. I have tried rebooting the router and the modem.  I can get pages to come up sometimes if I keep refreshing the page.  Is it possible for someone from Hughes to remote into my system to see what the issue is?  Thank You!
72 REPLIES 72
Gwalk900
Honorary Alumnus

Denise,
After having made those changes (and having saved them) you need to, in ordet ... the order is important:

Power off the modem

Power off the router

Restart the modem and wait for it to boot completely

Restart the router and wait for it to boot completely

Open a command prompt and do a flush DNS.

The order is important because all of those devices will cache DNS values and use them even though changes have been made.
Denise Holcomb1
New Member

Well...that didn't work...lol. Internet does seem to be a little quicker but still getting DNS errors.  Any other ideas?
Gwalk900
Honorary Alumnus

Are you getting an actual DNS error or a "this page can't be displayed ?
Try turning off Web acceleration and see if it works then.
Denise Holcomb1
New Member

Mostly DNS Errors, and every once in a while "this page can't be displayed"  like I said I refresh and the page comes right up, it's just getting to be a minor annoyance.
Denise Holcomb1
New Member

Where is web acceleration?  And thanks for all your advice by the way!
Gwalk900
Honorary Alumnus

I'm on my tablet so I'll have to link to it.
https://community.myhughesnet.com/hug...
Denise Holcomb1
New Member

So Far So Good!
Chris11
Alum

Hi Denise,

Hope all is still working for you? Was the web acceleration the fix?

- Chris
Denise Holcomb1
New Member

It seems to be.
Chris11
Alum

Hello Denise,

Glad to hear you are seeing an improvement. Please let us know if anything else comes up. Or if you have anymore questions or concerns.

Thank you,
Chris