DNS Fails Problem DNS Acceleration[N]

[Michael3245]

I was on the phone with support for two hours. We are going to replace the Modem next week. 

This is a bussiness account but used for home use. I am curious has anyone ever run into it where the DNS Acceleration[N] has red x all the way accorss all the time?

I have checked no malware on the network just times out and fails. The service has not been stable I am hoping its the modem any ideas?

[Michael3245]

Also sometimes TCP Accleration errors out as well. 

[Michael3245]

[Michael3245]

Attached the screen shots anyone have any ideas The internet is also running slow dialup almost 

[GabeU]

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@Michael3245 wrote:

I am curious has anyone ever run into it where the DNS Acceleration[N] has red x all the way accorss all the time? 

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I have, but it was many years ago and on a different system.  It was back when I had a legacy plan and a DW6000 modem.  They ended up replacing the radio on my dish.

[Michael3245]

Hoping the tech will be out on monday with next day service. I know they are going to replace the modem and have the tech check the dish as well. I am hoping to get this fixed It hard to use the internet when  96% of your dns lookups fail and you have to keep refreshing to load a page. Here is the current information after a while of the modem running. 

[C0RR0SIVE]

What software version is your HT2000w running on?  Just curious...

[Michael3245]

looks like firmware version v0.10.10

boot code 1.1.48

Hardware verison 1

[Michael3245]

software version 3.4.6.26 fallback 3.4.6.24

wifi software 0.10.10

[Michael3245]

The modem has been replaced. I was told if the issue happens again would see about moving me to echostar 17. Is this something I would want to do or will i see worse preformance than I do on 19?