DNS Server Errors

[Sarah Rowley]

I have had this problem most of this month!! Here are the case numbers from having to call support to no avail to straighten the problem out.I have Gen 4 modem is HT1100! Case numbers I have are 47156914 on 4/11/15, 47165480 on 4/12/15, 47181619 on 4/13/15, 47183648 on4/14/15, 47200704 on 4/14/15, 47312526 on 4/21/15 and still have not gotten the DSN server errors fixed! Here is what I have done rebooted computer several times, changed dns server to the 8.8.8.8 and 8.8.4.4, cleared cache, unplugged evrything from wall,done flush DNS, cleared cache and cookies. Well after all this support told me my computer was messed up and refered me to hometec which I have to pay $9.99 a moth for 12 months until paid! So hometec said they could not find anything wrong with my computer, and now I'm still having the same issues and out of money to find out it wasn't my computer. Someone needs to fix this I pay to much money to not be able to use the internet..

[WJA]

See if this article helps you at all http://atechjourney.com/dns-server-not-responding-error-fix.html/

[WJA]

You didn't say what OS you are using or if you are connected directly to the modem or to a router. If you are going through a router disconnect from it and connect directly to the router, if that fixes the problem then your router is bad or needs to have some settings changed.  Just for maybe a little more info you might look at this article:
https://social.technet.microsoft.com/Forums/windows/en-US/eeb84518-903d-46d1-9398-80cf211878d7/windo...

[Sarah Rowley]

WJA, I have windows 7 desktop, and I have unplugged the router from the modem. It's not the router I just bought it 2 weeks ago, and have done everything as far as trouble shooting. I still have the same results with the router unplugged and computer plugged straight to modem. I have been on the phone with support almost everyday and still nothing! Was referred to hometec because hughes said that it was something wrong with my computer, so now I'm left paying $ 9.99 for 12 months to find out its not my computer. So my husband had our local computer geek come look at my computer which he told me the same thing hometec told me nothing is wrong with my computer.I ave tried opening browser in explorer and google chrome and still same thing. I have unplugged modem from wall, done a dns flush, changed servers to google servers, run every test that could be done! I'm at the end of the rope as to what to do next. I would appreciate any help..And might I add this is the only computer in the house besides my phone...

[Amanda]

Hi Sarah,

This sounds like it should be an easy fix - we just need to know the exact error you are getting when you try to browse. I need a few things from you to give you some exact steps:

1. Does this happen on every webpage you go to?
2. Does this happen if you try to browse web pages on your phone?
3. Take a screenshot or copy and paste the error you are receiving.

If a DNS flush didn't do it, I have some tricks up my sleeve!

Thanks,
Amanda

[Sarah Rowley]

Thanks for responding Amanda! To your fitst question yes this happens on all webpages! To your second question yes it does same thing on phone! Third question I have screenshots!

[Sarah Rowley]

Here are screenshots could not post them with last post for some reason.

[Sarah Rowley]

Here is another!

[Sarah Rowley]

[Sarah Rowley]

I'm so sorry that these are sideways, but this was the only way I could do them...

[BirdDog]

Sarah, that last picture should definitely not happen. What address is your router set to? It must not be set to 192.168.0.1 as that is the address of the modem. If you still have the error when plugged directly into the modem and go here http://192.168.0.1/ then there has to a problem with your computer or the HughesNet modem.
If you see the System Control Center at the link then at least that portion of things are good.

[Sarah Rowley]

The router set to the same thing!! I have called the company that my router is through and It's not that...

[Sarah Rowley]

It's letting me go to the control center now, but still having issues with other websites..

[CharlesMcCool]

Some antivirus programs run you through their DNS server like the Comodo antivirus and it will cause you to get the DNS error on every page, try uninstalling your Antivirus temporally and see if you can browse that way.  

[C0RR0SIVE]

Sounds like you have an improperly configured router or PC for your home network.

First thing is first, what make and model router do you have?  Like Netgear R7000 or Dlink-Dir600.

When you type in http://192.168.0.1 do you get the Hughesnet page, or a page that lists the name of your router?

[Sarah Rowley]

Charles McCool, Champion I have uninstalled my antivirus and that was not the problem!!

[Sarah Rowley]

Charles Scott, Champion everything is configured correctly, hometec checked that to! The router I have is a Belkin N300 XR Wi-Fi N Router...Also when I completely unplug router It does the same thing..

[C0RR0SIVE]

Then something is interfearing with your DNS records, because what your computer is showing is one of two possible things.  DNS Hijacking, or an inability to access the DNS server it self.

[Sarah Rowley]

So how would I go about getting It fixed?

[C0RR0SIVE]

Open an elevated command prompt and type in "nslookup" with out the quotes and press enter,  type the information out here, you should get a Default Server and an Address.  You should be getting something other than 192.168.0.1 if your using a router.

[Amanda]

Hi Sarah,

Thank you for all the great information! I find it strange you can't access systemcontrolcenter.com and the messages are telling you the default gateway is not available. This is going to be a very long post, but I would like you to test your internet connection after every step.

1. Check your internet settings

Start > Control Panel > Network and Internet > Internet Options > Connections Tab > LAN Settings

Once in LAN Settings, please ensure that the only box that is checked is "Automatically Detect Settings"

Click OK

2. Check your adapter settings

Start > Control Panel > Network and Internet > Network and Sharing Center > Change Adapter Settings // Right click on Local Area Connection and select "Properties"

The properties box will appear. Select Internet Protocol Version 4 and click on the Properties button. Ensure both the circles for Obtain IP/DNS address automatically are selected. Click OK

3. Reset your network settings

Click start and open your Command Prompt by right clicking the Command Prompt and selecting "Run as Administrator". You can also search from the search bar after clicking Start and typing CMD in the search box.
 
Type in the following line and hit enter:   netsh winsock reset
You will need to restart your computer.


There are a lot more things we can do, but if we have to do more than 3 steps I would rather you speak with a technician here in our office. Let me know if any of these steps get you working.

Thanks,
Amanda