DNS Server Errors

[Sarah Rowley]

Ok I have router plugged in and when I type the 192.160.2.1 is does nothing! I do pay $50.00 a year for the norton anti-virus could that be causing the problem?

[Sarah Rowley]

Charles McCool, Champion are you a support tech? If you are do you think you could remotely take over my computer to see what you can find!

[Sarah Rowley]

This is what I get when I type in 192.160.2.1!

[Sarah Rowley]

When I type 192.160.2.1 this is what I get!

[CharlesMcCool]

Im really sorry I gave you the wrong address, my bad try 192.168.2.1, and in answer to your question I am just a customer like you but with a extensive in electronics, robotics, and computers

[CharlesMcCool]

Also yes Norton can cause your DNS errors but this 1 address was my fault

[CharlesMcCool]

once your able to access your router disable the Norton web filter and the Intellastream feature

[Sarah Rowley]

The Norton Web Filter was already disabled! But here is a couple screen shots of what I'm seeing. If you see anything that may be wrong and needs changed let me know!

[Sarah Rowley]

[Sarah Rowley]